CCTV Operator

Key Responsibilities

1. Operational Uptime & Maintenance

Replenishment: Ensure ATM terminals are consistently stocked with cash and required stationery (receipt rolls, etc.) per specific order instructions.

Technical Liaison: Maintain a direct line of communication with the ATM Manager to ensure hardware or software issues are resolved immediately.

Preventative Oversight: Proactively identify and report potential faults to prevent equipment malfunction before it occurs.

Site Management: Ensure ATM bunkers are clean, secure, and maintained to G4S and banking standards.

2. Cash Management & Replenishment

Strict Adherence to SOPs: Execute cash handling and loading processes in total compliance with Standard Operating Procedures.

System Integrity: Ensure accurate data entry into ATM terminals during the replenishment cycle.

Documentation: Timely return of all critical transit and balance documentation (e.g., CP 31 & 32) to the G4S office.

Consignment Security: Exercise extreme care and vigilance when transporting cash consignments between G4S vaults and ATM sites.

3. Reporting & Reconciliation

Audit Trails: Promptly action all reports listed on trip sheets and update the ATM Manager after every service call.

Asset Control: Manage the secure retrieval and delivery of ATM journals, captured cards, and withdrawn cassettes to the designated bank or G4S office.

Candidate Requirements

A minimum of a Diploma in Business Studies, Banking, or an IT-related field.

Familiarity with ATM hardware components (cassettes, card readers, and receipt printers).

Ability to navigate ATM software interfaces to input replenishment data and pull electronic journals.

Basic troubleshooting skills to resolve minor mechanical jams or connectivity issues.

Proven experience in cash handling, CIT operations, or technical field support is highly advantageous.

Core Skills:

Advanced Arithmetic: Ability to perform rapid, error-free cash reconciliations under pressure.

Procedural Integrity: Strict adherence to Standard Operating Procedures (SOPs) and dual-custody protocols.

Vigilance: High attention to detail regarding physical security risks and ATM tampering (skimming devices, etc.).