Reconciliation Supervisor

Reconciliation Supervisor

Purpose
To lead, supervise, and coordinate the daily operations of the reconciliation team within the CPC, ensuring accurate, timely administration, robust internal controls, and compliance with company policies and procedures.

Key Responsibilities
● Supervise, guide, and review the work of CPC reconciliation staff to ensure strict adherence to
internal controls, policies, and timelines
● Responsible to collate information from different source documents in order to complete timely and accurate reconciliation for each fund movement
● Responsible to engage with the providers of the documentation (Cash Processing Centre
management) to ensure that the data is relevant, up to date, accurate and complete and provided in a timely manner
● Responsible to provide Customer Reporting
● Proactively communicate with internal staff and customers in order to resolve discrepancies within a set timeline
● Serve as the primary escalation point for unresolved discrepancies and liaise with the Branch
Manager and National Cash Compliance Manager
● Reconcile between claims received and actual discrepancies
● Responsible for carrying out discrepancy trending to identify trends
● Responsible for reporting of processing backlogs as prescribed by relevant procedures
● Responsible to perform monthly ATM Snap checks
● Review current reconciliation process on a regular basis
● Responsible to ensure that all reconciliation documentation is managed in line with Records
Management Controls
● Lead special projects and continuous improvement initiatives as assigned by senior management
● Oversee staff scheduling, performance management, training, and workload allocation for the reconciliation team

● Assist Reconciliation Departments at Head Office with cash processing recons and resolving queries
● Assist with daily operational / finance admin issues / queries pertaining to cash processing and related activities
● Provide ad hoc support on customer queries, where resolution has not occurred at branch level
● Manage complex escalations and collaborate with executive management to drive root-cause resolution of repeating query types
● Ensure adherence to controls regarding cash counts
● Submission of cash count reports to Head Office
● Escalation of non-adherence of procedures
● Any other Group/Africa or ad-hoc reports as requested
● Assist with year-end audit in provision of supporting documentation and information
● Participate in the design/ development/ review/ implementation and monitoring of the
branch/region/national safety plans for each year.
● Participate in safety forums created by company for example safety meetings and safety talks
● Report all safety incidents to the relevant people
● Discuss all safety incidents on all levels
● Follow-up on any activities assigned through safety meeting/committee/representative/management
● Attend safety education and refresher programmes
● Comply with safety policies and procedures at workplace
● Distribute safety information as and when required

Skills/ Attributes
● Computer Literacy in MS Office , with specific reference to intermediate Excel
● Good communication skills – both written and verbal
● Proven leadership, team management, and conflict resolution capabilities
● Attention to detail
● Work under pressure
● Dealing with changing circumstances
● Supporting and working with others

Qualifications & Experience
● Certificate in Accounting, Finance, or relevant discipline
● 3-5 years' experience in financial reconciliation, with at least 1-2 years in a supervisory or team lead capacity
● Previous Cash Management Centre experience would be added advantage
● Knowledge of basic accounting principles

"At G4S, we embrace diversity in all forms, welcoming applications from qualified individuals
irrespective of gender, race, religion, disability or any other background. Join us in our commitment to diversity"

To apply, please scan and attach your updated CV and cover letter, with at least three (3) reference letters, certified copies of qualifications and certified copies of national identity card to https://atscareers.g4s.com not later than 6 November 2026.

Applications must be addressed to;
The Human Resources Director
G4S (Botswana) Limited
P.O Box 1488
Gaborone

NB: Only short-listed applicants will be contacted. If you do not hear from us within 2 weeks from the closing date above, please consider your application to have been unsuccessful.