Business Improvement Manager - NT

What we can offer

• Competitive Compensation: $140,000 + Superannuation.
• Excellent Work-Life Balance: Monday to Friday, with ad hoc travel requirements across NT
• Strategic Influence: Autonomous position with no direct reports, with high impact in Justice Service Operations
• Inclusive & Purpose-Driven Culture: Work with an evolving team, across Justice Service and partner with key Government stakeholders
• Senior Mentorship: Work closely with and receive direct mentorship from our senior leadership team,
• 12-Month Fixed Term Contract, with option to extend

About the role

G4S is seeking a proactive Business Improvement Manager to act as a vital partner within our high-risk Justice Service contract across the Northern Territory.

In this role, you will step back from daily frontline operations to review existing custody, court, and transport functions. You will have the unique opportunity to build on our existing foundations, identify process inefficiencies, and write up the core policies, procedures, and localised document controls required to meet strict contractual obligations.

While office-based in Darwin, you will travel and fly to sites across the state—including Alice Springs and Katherine—to conduct site reviews, work alongside operational staff, and implement evidence-based practices.

You will join a collaborative leadership team, working closely with the Manager of Justice Services, the NT Operations Manager, and the broader HSEQR team in Melbourne to foster an organisational culture centered on quality improvement and active risk mitigation.

Key Responsibilities

• Risk & Incident Management: Oversee active risk registers, identify emerging operational risks, and lead robust root-cause incident investigations.
• Document Control: Standardise operations by developing and managing an NT-specific document management system to ensure strict control over all local operational documents.
• Change Delivery: Partner directly with operational teams to implement critical process improvements stemming from internal audits.
• Data Reporting & Continuity: Maintain and develop contemporary data reporting systems that align with broader G4S requirements, while co-managing critical Business Continuity and Emergency Management Plans.

What we're looking for

We are looking for a resilient, data-literate professional who thrives in highly regulated environments and possesses the unique ability to influence teams. A strong passion for leading change and improvement is critical, and knowledge of Audits, Compliance, Quality & Risk will make for success in this role. You will be:

• A "Hybrid" Mindset: Comfortable operating at a high governance level and rolling up your sleeves at a practical "doing" level to draft procedures and build systems.
• Technical Data Literacy: Demonstrated experience utilising complex data reporting and management systems to extract and analyse operational performance data.
• Project & Plan Delivery: A proven track record of designing, mapping out, and executing end-to-end operational project plans in collaboration with frontline staff.
• Interpersonal Skill & Resilience: Exceptional communication skills with a strong, energetic nature capable of driving change and delivering constructive daily support within fluid team environments.

The recruitment process

G4S runs a staged recruitment process that includes:

• Online Application: Apply online with your CV and a cover letter outlining your reasons for applying
• Phone Call: A 15-minute phone call with our Talent Advisor to learn more about the role
• Interview: A 60-minute interview with two members of our team, in person in Darwin.
• Site Tour: So you can see the work environment locally in Darwin
• Background Checks: A police check, 2 x reference checks, and a client clearance.

About G4S Australia and New Zealand

G4S, An Allied Universal® Company, is a world-leading security and facility services company that delivers tailored, integrated solutions. With a global workforce of approximately 800,000 employees across 100 countries and nearly 2,000 employees throughout Australia and New Zealand, we combine local knowledge with global best practices to safeguard assets, people and communities. We are a preferred partner for complex and high-risk environments, allowing our government, law enforcement and industry clients to focus on their core business. People are the heart of everything we do. From safeguarding critical infrastructure in mining, health, finance, and data centres to delivering essential justice services—including prisons, courts, prisoner escort and transport, electronic monitoring, and mobile speed cameras—our mission is to keep our communities and the people in our care safe.

For more information about G4S Australia and New Zealand, please visit www.g4s.com.au.