Operational Support Officer

Operational Support Officer at HMP Oakwood, Wolverhampton

Build a Rewarding Career Supporting Others:

Are you looking for a stable and fulfilling career within a dedicated team? Join G4S Care and Rehabilitation Services at HMP Oakwood, Wolverhampton as an Operational Support Officer.

If you are interested in a career path that focuses on the wellbeing of others but aren't sure where to start, this is a wonderful opportunity to grow within a supportive environment. The role of an Operational Support Officer is a valuable first step into a successful and committed career where you can truly thrive.

Our Environment:

At HMP Oakwood, we are dedicated to supporting individuals through rehabilitation, helping them prepare for a positive return to the community. You will be a vital part of this mission, working collaboratively to maintain a safe, respectful, and inclusive atmosphere for everyone.

The Role:

In this essential full-time, permanent position (40 hours per week), you will help coordinate the daily activities
that keep our community running smoothly. Key responsibilities include:

• Supporting the safety of the site through attentive monitoring of CCTV and communication networks.
• Welcoming and assisting visitors, ensuring all safety protocols are followed with care and professionalism.
• Issuing keys, tallies, and radios, and ensuring security keys are not removed from the Prison.
• Facilitating the smooth and organised movement of people throughout the facility.
• Handling telephone enquiries with a helpful and considerate approach.
•  Assisting contractors and visitors with the necessary documentation and safety checks before they
  enter.
• Ensuring the Visitors Centre remains a welcoming and secure space for families and guests.

What We Offer:

• Competitive Salary: starting £27,348.68 per annum
• Hours: 40 hours per week, working various shifts
• Supportive Benefits: Company Pension, free on-site parking, on-site canteen, and High Street Shop discounts.
• Professional Development: We provide ongoing training to help you grow. Future opportunities could include transitioning into a Prison Custody Officer role. Whenever you are ready, this could be the next step in your career.
•  A stable, friendly, and collaborative working environment where team support is at the heart of everything we do.

Is this role for you?

We are looking for individuals who are dependable, empathetic, and possess excellent communication skills to support our diverse team and community.

What We Offer

G4S provides a secure, supportive, and professional working environment, coupled with comprehensive training and development opportunities to foster career growth.

Equality and Diversity

At G4S Care and Rehabilitation Services, we champion Equality and Diversity. We warmly welcome applications from individuals of all backgrounds and are committed to providing a fully inclusive workplace where everyone feels empowered to be themselves. We are more than happy to discuss any reasonable adjustments that may be required, either for the role itself or during the recruitment process.

Safeguarding

G4S Care and Rehabilitation Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals.

Security Clearance

Please note that these positions are subject to a 5-year checkable history and the stringent vetting standards set by G4S and HMPPS. They are exempt from the Rehabilitation of Offenders Act.

Eligibility

You must have the right to work in the UK and will be required to furnish complete details of your employment and education history for the past 5 years as part of the security screening process.