CRM Specialist

G4S Telematix is a member of the Global G4S & Allied Universal Group - the world’s leading integrated security company, with more than 20 years of experience in providing Monitoring & Response services to Secure Your Mobility.

Our solutions combine advanced tracking and sensing technology with a state-of-the-art software platform and our 24/7 Secure Operations Center to provide monitoring, management and response services for the Logistics, Automotive and People Safety sectors.

CRM Specialist

Reporting to: Head of Digital Transformation

Location: Metamorfosis, Athens

We are seeking an experienced CRM Specialist to manage, customize, and optimize our Zoho ecosystem. You will be responsible for implementing solutions across multiple Zoho applications, developing custom workflows and scripts (Deluge), and building seamless integrations with our ERP system.

Key Responsibilities & Accountabilities

• Customize and configure Zoho modules including - but not limited to - CRM, Creator, Billing, Flow, and Projects

• Develop advanced workflows, functions, and automation using Deluge script to address unique Telematics business processes

• Build and maintain robust integrations between Zoho applications and ERP via API’s

• Provide technical support and training to users, ensuring data integrity across all integrated systems

Main Requirements 

• Proven experience as a CRM Specialist, (Zoho ecosystem will be considered as a plus)

• Proficiency in Deluge scripting language is essential

• Experience integrating Zoho with external platforms using API’s, specifically for real-time data exchange

• Proven problem-solving skills with experience managing complex data integrations and workflow scenarios

• Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and provide top-notch customer support

• Enthusiasm for staying updated with the latest industry developments and eagerness to bring innovative solutions to the organization

• Proficiency in English

We Offer 

• Competitive remuneration package

• Private health and life insurance

• Mobile phone and Laptop

• Career development opportunities

• A collaborative and modern work environment

G4S is committed to Equal Employment Opportunities! If you correspond to the above criteria please don’t hesitate to click the Apply button and send us your resume.