Operational Manager

OPERATIONAL MANAGER

G4S Care and Rehabilitation Services

Oakhill Secure Training Centre, Milton Keynes, MK5 6AJ

Salary £48,590.88 per annum

Permanent, Full Time, 40 hours per week

Benefits: Company Pension, free on-site parking, uniform, on-site canteen, access to High Street Shop discounts and ongoing training and development

At Oakhill Secure Training Centre we look after young people aged 12 to 18 years old who have been remanded or sentenced to periods of detention. The vulnerable young people in our care can be challenging with a wide range of social and emotional complex needs. This is an environment that calls for high standards of social care and service delivery to provide a secure and stable environment for young people to develop their life skills and address the behaviours that have led them into custody.

Oakhill Secure Training Centre works closely with the Youth Custody Services to ensure that its regimes and designs reflect best practice in residential care to prevent offending.

Oakhill Secure Training Centre is looking to employ an Operational Manager to provide professional advice, guidance and support to operational staff for safety processes such as Suicide, Self-Harm, Resolution, Anti-Bullying, Removal from Association and Enhanced Support Services.

The successful candidate will also undertake direct line management of the Conflict Resolution and Enhanced Support Team

Key Responsibilities

• Provide advice and guidance on suicide and self-harm, removal from association and anti-bullying ensuring compliance with relevant contractual standards and to minimise their occurrence.
• Coordinate and monitor the implementation of the Safety processes and make recommendations about risk and non-compliance to ensure such issues are managed effectively within the establishment.
• Quality Assure and maintain records and risk assessments on all young people considered to be at risk so that accurate information is readily available.
• Oversight and governance of documentation in relation to relevant safety processes.
• Communicate standards and procedures required of SASH and violence reduction to share best practice and meet centre standards.
• Analyse, share and evaluate relevant information in order to identify trends so that appropriate action can be taken.
• Senior management oversight of the ESS model including chairing the weekly DMT meeting.
• Conduct regular audits to ensure contractual compliance and that all departments are meeting SASH, Removal from Association and Anti-Bullying management standards.
• Daily, weekly and monthly reports and analysis around trends and hotspots - analysing and acting upon information which will support the Operational teams.
• Deliver data and reports for trading reviews to ensure effective practice meetings to maximise continuous improvement.
• Deliver and have oversight of the Behaviour Management Strategy - ensure staff are upskilled and confident to deliver practices on the Residential House Units.
• Lead and develop Managers within the team, include supervision, to maximize their management performance and ensure high standards of care, values, ethical standards, equality and diversity, policies and procedures.
• Audit and compliance all areas of responsibility e.g. SASH, Conflict Resolution, Anti-Bullying, Removal from Association and Enhanced Support Service.
• Short and long term planning - delivery of training and liaison with external training providers.
• Assist in the promotion of creating a positive Health and Safety culture across the site leading by example, this includes reporting accidents and near misses in a timely manner and follow the applicable safe systems of work for the role.
• You are required to comply with the UK General Data Protection Regulations (UK GDPR) and Data Protection Act 2018, and the organisation’s Data Protection Policies and must ensure that personal data relating to service users, colleagues and others is collected, stored, processed and disposed of in accordance with these requirements.
• You must only access personal information necessary for your role, maintain confidentiality at all times and immediately report any data breaches or suspected breaches in line with G4S procedures.
• This role requires active commitment to our Company values and all employees are expected to treat colleagues, service users and third parties with respect, fairness, and professionalism at all times, by actively contributing to an inclusive and supportive workplace, in daily work and decision-making.

Essential Skills

• Custody Officer certified
• Experience within a custodial setting
• Managerial experience within a child-care establishment
• Experience managing a team.

Desirable Skills

• Detailed knowledge of communication tools and techniques
• Experience of project/ work planning, monitoring and reviewing
• Ability to use Google documents.
• Willing and able to carry out Duty Director responsibilities on a rostered basis

At G4S, we invest heavily in our people.  If you join us you will have a job specific induction programme to equip you with the skills and knowledge for the job. As well as ongoing support and development opportunities we offer generous holiday entitlement, company pension, an onsite gym, free onsite parking and the chance to do an extraordinary job – every day.

For more information on Oakhill Secure Training Centre please visit, https://oakhillstc.co.uk/

Equality and Diversity is an important part of G4S Care and Rehabilitation Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process

G4S Care and Rehabilitation Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals.

Safeguarding children and young people is our primary focus and the welfare of the child is paramount. Therefore we have a corporate responsibility to ensure that the safeguarding and our G4S values are at the centre of all we do.​

To apply for this role, you must be eligible to work in the UK and must have been resident in the UK for a minimum of 5 years.   This role is subject to safer recruitment practices including a DBS enhanced level security clearance and will need to provide full details of your work and educational history covering the last 10 years as part of the screening process for the role.

G4S is the International business of Allied Universal, the world’s leading security and facility services provider and trusted partner to more than 400 of the Fortune 500. Allied Universal delivers unparalleled customer relationships, innovative solutions, cutting-edge smart technologies and tailored services that enable clients to focus on their core businesses. With operations in over 100 countries and territories, Allied Universal is the third largest private employer in North America and seventh in the world. Annual revenue is approximately $23 billion. There is no greater purpose and responsibility than serving and helping to safeguard customers, communities and people. For more information, visit g4s.com.   In the UK, the company has an extensive network of offices and more than 31,000 employees.