Account Manager (Captain)

Company Overview:

G4S Secure Solutions (USA) Inc. provides rewarding careers that give you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

G4S Secure Solutions (USA) Inc., an Allied Universal® Company, is hiring a Account Manager. The Account Manager serves as the primary point of contact for the security program and is responsible for maintaining comprehensive knowledge and oversight of all aspects of contract performance. The Account Manager is responsible for ensuring overall contract compliance, effective operational management, and the continuous identification and implementation of process improvements. The Account Manager will oversee and ensure the timely and accurate completion of all contract deliverables while managing multiple concurrent project tasks and priorities. This position will provide expert direction, guidance, and support to subordinate personnel and will be responsible for effectively managing and controlling project resources to support successful contract performance. The Account Manager will maintain oversight of quality assurance requirements and ensuring performance standards and contract objectives are consistently met.

RESPONSIBILITIES:

• Serve as the primary point of contact for the contract and maintain comprehensive knowledge of contract requirements, operational objectives, and performance standards
• Ensure overall contract compliance with all applicable contract requirements, policies, procedures, directives, and performance standards
• Selection and placement of security supervisor personnel; design and implement career development and performance improvement plans
• Provide overall operational management and oversight to ensure contract activities are effectively coordinated and executed
• Monitor day-to-day contract performance and identify opportunities for process improvement, increased efficiency, and improved service delivery
• Oversee the preparation, coordination, tracking, and timely completion of all required contract deliverables
• Manage multiple concurrent project tasks, priorities, and requirements, ensuring deadlines and operational objectives are met
• Provide expert direction, guidance, and support to subordinate personnel to ensure consistent and effective performance
• Manage and control project resources, including personnel and other resources necessary to support contract operations
• Monitor resource utilization and make adjustments as necessary to ensure operational requirements are met efficiently and effectively
• Maintain oversight of contract performance and proactively address issues, deficiencies, and areas of concern
• Identify performance trends or deficiencies, and coordinate corrective actions when necessary
• Maintain accurate documentation and records necessary to demonstrate contract compliance, performance, and successful completion of contract requirements
• Communicate regularly with company leadership and customer representatives regarding operational performance, contract requirements, resource needs, and areas requiring attention
• Ensure subordinate personnel understand their responsibilities, contract requirements, performance expectations, and applicable procedures

QUALIFICATIONS (MUST HAVE):

• Must be United States citizen
• High School Diploma or equivalent (e.g., GED)
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Valid driver’s license if driving a company or customer owned vehicle
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws; G4S will consider qualified applications with criminal histories in a manner consistent with applicable laws
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law
• Minimum of fifteen (15) years of successful employment history demonstrating a strong ability to manage physical security contracts for a large business enterprise
• Experience successfully managing relationships with customers at all levels of a large government agency or comparably sized private company
• Strong knowledge of contract management, compliance requirements, and transportation/security operations
• Excellent oral and written communication skills, including the ability to prepare clear, accurate reports and correspondence
• Strong leadership, coaching, mentoring, and team-building skills
• Planning, organization, and time management skills; ability to manage multiple priorities simultaneously.
• Proficient in Microsoft Office applications and able to effectively utilize operational and performance data
• Strong analytical, problem-solving, decision-making, and critical-thinking skills
• Ability to assess situations, identify critical issues, and develop effective solutions
• Ability to manage and control resources while meeting operational and contract objectives
• Strong interpersonal, conflict-resolution, negotiation, and customer-service skills
• Ability to establish and achieve goals while maintaining a strategic focus and attention to detail

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Fluency in multiple languages (reading, writing, and speaking)
• Experience working within a large multi-faceted organization with direct public and or government interaction and responsibility
• Work experience with a federal law enforcement agency

BENEFITS:

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

G4S Secure Solutions (USA) Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.

G4S will consider qualified applications with criminal histories in a manner consistent with applicable federal, state, and local laws.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department.