Field Technician - Bethlehem

About The Company:
Deposita SA, a world renowned Cash Management Company Specializing in Smart Solutions For Banking, Retail & Wholesale Sectors has a vacancy in the Operations Department.

Job Overview:
We are seeking a skilled and proactive individual to join our team as a Field Technician. The successful candidate will be responsible for the installation, maintenance, and repair of Automated Banking Machines (ABMs) and docking stations.The ideal candidate will be a self-motivated professional with a strong track record of adhering to company policies, implementing best practices, and demonstrating sound judgement in achieving organisational goals. A clear understanding of the critical role that technical support plays in business performance is essential. The role demands a results-oriented individual who aligns with the values of the company.

Key Responsibilities:

1. Installation and Maintenance Management

• Conduct installations and de-installations of ABMs.

• Provide on-site training to clients on newly installed ABMs.

• Install and maintain docking stations.

• Apply necessary upgrades and modifications of ABMs

2. Operational Efficiency

• Ensure timely response to client service requests.

• Maintain high standards of workmanship.

• Complete service-level agreements (SLAs) as per contractual obligations.

• Properly maintain and manage company-issued equipment.

• Retrieve faulty canisters from cash centre for service and repair.

• Perfor scheduled maintenance in accordance with SLA requirements (98% compliance per vendor).

• Accurately log all service activities using the call-logging system (Journey) for tracking, billing, and performance metrics.

3. Client Satisfaction and Retention

• Ensure ongoing customer satisfaction through effective training and support on all devices.

4. Customer Service Delivery

• Provide on-site technical fixes as required.

• Respond to technical call-outs within SLA timeframes.

• Be available to work extended hours as operational demands require.

5. Health and Safety Compliance

• Actively contribute to the development, implementation, and review of branch, regional, or national safety plans.

• Participate in company safety initiatives including meetings and toolbox talks.

• Report and follow up on all safety incidents promptly.

• Adhere to workplace safety policies and procedures.

• Attend mandatory safety training and refresher sessions.

• Ensure appropriate use of personal protective equipment (PPE) at all times.

Ideal Candidate:

1. Qualification & Technical Experience Required

• Grade 12 / NQF Level 4.

• A valid drivers license.

• Must have 2 years experience as a Field Technician Or related field.

• Trade Test.

• Electrical skills.

• Technical skills.

2. Skills and Attributes

• Delivering great customer service.

• Sharing and cooperating.

• Dealing with challenging circumstances.

• Understanding the organizational environment.

• Attention to detail.

• Work under pressure.