Field Technician - Richards Bay

G4S Secure Solutions (SA), a leading provider of integrated security management solutions, has a vacancy for a Technician based at our operations in Richards Bay, KwaZulu -Natal, reporting to the Regional Technical Manager. 

The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which the Technician plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.

We welcome applications from all suitably qualified candidates, but SA citizens will have a distinct advantage.

Main Responsibilities

Effective administration of the technology contract to ensure sound financial performance

• Coordinate around the profitability of contracts with a focus on maintenance, cost effectiveness and labor. 
• Contract Margin Management 

i. Billable hours 

ii. Job Cards 

• Coordinate with administration on the contract cost and invoice documentation with accurate information

Effective management of staff 

• Effective Organization 

i. Proper management of staff to work flow and job requirements. 

ii. Coordinate with Office around work requirements

iii. Monitor daily tasks 

iv. Train and upskill subordinates 

• Leadership 

i. Staff motivation levels

ii. Evaluate staff performance 

iii. Ensuring that acceptable standards of behavior at work are maintained by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.

Effective management of operations

• Coordinating process flow and activities that have a direct/indirect impact on the outcome and success of a contract/project. 
• Coordinate and complete daily tasks with close monitoring of standards and hours of subordinates. 
• Client retention and customer service levels 

i. Ensuring that all required formal customer meetings are scheduled, attended and minuted.

ii. Maintenance of positive customer relationships

• Quality Management/Ops Process management – adherence to quality standard

i. Conduct and oversee quality controls and inspections

Effective management of business development function

• New business development 

i. Identifying new business opportunities in the region’s sphere of operations, as well as in terms growth of business with existing customers.

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year
• Participate in safety forums created by the company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programs
• Comply with safety policies and procedures at the workplace
• Distribute safety information as and when required

Qualification and Experience

• Grade 12
• PSIRA Certification - Grade C 
• Valid Driver´s Licence
• Formal Technical Training advantageous
• 2-3 years Electronic Security Services /Maintenance experience
• Extensive experience with regards to implementation of the following systems: 

I. CCTV 

II. Access Control 

III. Intruder Detection 

IV. Fire Detection 

V. Fire Suppression 

Software Knowledge Level

• Broad knowledge of Time and Attendance.
• Broad knowledge of Access Control.
• Broad knowledge of CCTV
• Strong knowledge base on communication protocols i.e. TCP/IP.
• Basic Computer literacy and proficiency.
•  Windows 98 / 2000 / XP / Vista / Windows 7
• MS Office Suite (Full)

CCTV
Bosch

Avigilon

Axis

Hikvision
ULC

Access Control
Saflec

Gallagher
Softcon
Sagem
Impro
XTime
Any Vendor adopted by company

Hardware Knowledge Level
Broad knowledge of Time and Attendance Hardware

Broad knowledge of Access Control Hardware.
Broad knowledge of CCTV
Broad knowledge of Alarms
Broad knowledge of Electric Fencing
Broad knowledge of Gate Motors
Broad knowledge of Intercoms
Broad knowledge of PA systems
Strong knowledge base on communication protocol wiring i.e. CAT5.

Hardware knowledge on the following:
CCTV
Bosch

Avigilon

Axis

Hikvision

ULC

Alarms
DSC
Paradox
Texecom

DSC

Ajax

IDC

Electric Fencing
Nemtek

Access Control
Saflec

Gallagher
Softcon
Sagem
Impro
XTime

Gate Motors
Centurion
Hansa

Intercom
BPT
Comax
A-phone

PA systems
Overall
Any Vendor adopted by company 

Skills and Attributes

• Communication (Written and Verbal)
• Computer literacy
• Risk identification
• Driving change
• Customer Thinking
• Delivering objectives
• Delivering strategy