Employee Support Coordinator

Reporting to the Tesco Account Director, this role will focus on providing a high level of support to Operations with regards to the compliance of performance management, specifically dedicated to the Tesco guarding contract.

KEY TASKS AND RESPONSIBILITIES:

• Providing a high level of administrative support for the coordination of employee investigations and performance management.

• Reviewing and investigating performance management concerns ensuring relevant evidence is collated in a timely manner.

• Arranging, planning and conducting investigations with employees and preparing detailed reports for cases escalated through the performance management process, ensuring timelines are not exceeded. 

• Answering internal and external telephone calls and emails regarding performance management, responding to and updating Stakeholders or escalating where appropriate.

• Liaising with the Human Resources department and communicating with the wider business regarding the progress of performance management cases, reporting any concerns where appropriate.

• Assisting Management, when required, with all administrative elements of performance management.

• Ensuring internal bespoke systems are accurately maintained and updated with relevant information.

• Complying with GDPR regulations in relation to confidential documentation and storage of personal employee information and communication.

• Performing any other tasks identified by your Line Manager.

RELEVANT SKILLS AND EXPERIENCE:

• Strong administration skills, previously gained in a fast paced environment

• Previous experience working in a customer service/service focused environment

• Exceptional Eye for detail and accuracy with a double check mentality

• Excellent written & verbal communication skills, dealing with employees and managers

• A good understanding of GDPR in practice