Quality Assurance Manager

Quality Assurance Manager 

G4S Care and Rehabilitation Services

Oakhill Secure Training Centre, Milton Keynes, MK5 6AJ

Salary £38,899.14 per annum

Permanent - Full Time (40 hours per week)

Benefits: Company Pension, free on-site parking, uniform, on-site canteen, access to High Street Shop discounts and ongoing training and development

At Oakhill Secure Training Centre we look after young people aged 12 to 18 years old who have been remanded or sentenced to periods of detention. The vulnerable young people in our care can be challenging with a wide range of social and emotional complex needs. This is an environment that calls for high standards of social care and service delivery to provide a secure and stable environment for young people to develop their life skills and address the behaviours that have led them into custody. 

Oakhill Secure Training Centre works closely with the Youth Custody Services to ensure that its regimes and designs reflect best practice in residential care to prevent offending.

We are looking to recruit a Quality Assurance Manager to oversee the monthly and quarterly reporting of statistics to the Youth Custody Service and Oakhill’s Senior Management Team and Director. 

The role requires an individual with a keen eye for detail for written and statistical data, with great timekeeping skills with the ability to keep to strict, non-negotiable, deadlines.  The successful candidate will collate, analyse, evaluate and present information to the management team to ensure that the centre if contractually compliant.

Key Responsibilities

• Management oversight of the Audit & Assurance Assistant, the Centre’s compliance matrix and Complaints Process.</li>
• Oversight of the Information and Data Management policies, processes and objectives for Oakhill STC.
• To lead on assurance checks of the Centre’s Compliance logs, to chair and manage the weekly Compliance Meeting.
• Close liaison and working relationships with departmental Senior Managers, in order to obtain monthly KPI & KPT information.</li>
• Analyse data to identify patterns and trends of behaviour, occurrence and identify areas of risk in line with contractual requirements.
• Monitor and collate the required performance returns to ensure accuracy on a monthly basis and ensure required information is submitted in a timely manner.
• Provide analysis of management information to identify patterns and trends and thereby support a culture of continual improvement.
• Liaise with relevant Heads of Departments to ensure policy reviews are conducted within set timescales
• Manage and meet strict deadlines, to deliver data and reports for:
  • Monthly G4S Performance Reviews
  • Monthly Director & Monitor Meetings</li>
  • Quarterly Contract Review Meeting with the Youth Custody Service

• The postholder is responsible for ensuring that records (in all formats) are maintained, stored and disposed of in accordance with organisational policy, contractual requirements, legal and regulatory requirements and recognised best practice. This includes:
  • Implementing and maintaining effective records management systems and controls
  • Ensuring records are accessible and retrievable when required
  • Supporting compliance with data protection, freedom of information and information security obligations
  • Promoting good recordkeeping practices across the contract and providing guidance to staff
  • Ability to confidently and independently use Google Sheets, Google Docs, Google Slides & Google Email (guidance will be provided where needed to improve knowledge).</li>

All staff employed by G4S have the responsibility for their own Health & Safety and to their colleagues in order to assist G4S in its obligation to achieve British Safety Council Requirements at all times.</p>

The duties and responsibilities listed within this job description are not exhaustive and the job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary from time to time.

You must have experience of work planning, monitoring and reviewing of performance together with collating data and analysis of data.

Previous auditing experience is desirable but not essential.

At G4S, we invest heavily in our people.  If you join us you will have a job specific induction programme to equip you with the skills and knowledge for the job. As well as ongoing support and development opportunities we offer generous holiday entitlement, company pension, an onsite gym, free onsite parking and the chance to do an extraordinary job – every day.

For more information on Oakhill Secure Training Centre please visit, https://oakhillstc.co.uk/

Equality and Diversity is an important part of G4S Care and Rehabilitation Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process.

G4S Care and Rehabilitation Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals.

Safeguarding children and young people is our primary focus and the welfare of the child is paramount. Therefore we have a corporate responsibility to ensure that the safeguarding and our G4S values are at the centre of all we do.​

To apply for this role, you must be eligible to work in the UK and must have been resident in the UK for a minimum of 5 years.   This role is subject to safer recruitment practices including a DBS enhanced level security clearance and will need to provide full details of your work and educational history covering the last 10 years as part of the screening process for the role.

G4S is the International business of Allied Universal, the world’s leading security and facility services provider and trusted partner to more than 400 of the Fortune 500. Allied Universal delivers unparalleled customer relationships, innovative solutions, cutting-edge smart technologies and tailored services that enable clients to focus on their core businesses. With operations in over 100 countries and territories, Allied Universal is the third largest private employer in North America and seventh in the world. Annual revenue is approximately $23 billion. There is no greater purpose and responsibility than serving and helping to safeguard customers, communities and people. For more information, visit g4s.com.   In the UK, the company has an extensive network of offices and more than 31,000 employees.