Field Technician

Job Introduction:

Field Technician - G4S Deposita - (East London), Eastern Cape - South Africa

Deposita SA, a world-renowned Cash Management Company specialising in Smart Solutions for Banking, Retail & Wholesale Sectors, has a vacancy in the Operations Department.

Reporting to the Operations Manager, the successful candidate will be responsible for installing, repairing, and maintaining ABM’s as well as docking stations.

We're looking for a self-starter with a proven track record in maintaining company policy, adopting best practices, and exercising sound judgement to achieve the organisation's goals, and an understanding of how technical support contributes to a successful business unit. The incumbent will be expected to be results-driven and to live the values of the organisation.

Main Responsibilities;

1. Effective management of Installations and Maintenance

• Ensuring installations and deinstallation of ABM's are completed.
• Provide training to customers of new ABM.
• Maintain and install docking stations.
• Maintain ABM's and install new modifications.

2. Effective management of Operational Excellence

• Ensure that customers needs are attended to timeously.
• Workmanship is always at the highest level.
• SLAs to be completed according to the business arrangements.
• Maintain and care for equipment issued by the business.
• Collect faulty canisters from the cash centre for repair by the service centre.
• Monthly maintenance to be completed according to SLA agreements (98% per vendor).
• Correctly completing Call logging system (Journey) for reference, billing and stats.

3. Effective management of Client Retention

• Ensure that existing clients are satisfied with the operation of the devices by ensuring that effective training has been done on the devices.

4. Effective management of Customer Service

• Perform spot fixing on-site.
• Ensure technical call-outs are attended within time limits of SLA.
• Working extended hours when needed.

5. Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of each year's branch/region/national safety plans.
• Participate in safety forums created by the company for example safety meetings and safety talks.
• Report all safety incidents to the relevant people.
• Discuss all safety incidents on all levels.
• Follow-up on any activities through safety meetings/committee/representatives/management.
• Attend safety education and refresher programs.
• Comply with safety policies and procedures at the workplace.
• Distribute safety information as and when required.
• Wear protective clothing all the time.

Ideal Candidate;

1. Qualification & Technical Experience Required

• Grade 12 / NQF Level 4.
• A valid drivers license.
• Electrical skills.
• Technical skills.

2. Skills and Attributes

• Delivering great customer service.
• Sharing and cooperating.
• Dealing with challenging circumstances.
• Understanding the organizational environment.
• Attention to detail.
• Work under pressure.