Quality Operations Team Leader

Allied Universal Electronic Monitoring is the industry leading technology and service company offering law enforcement and government agencies the widest variety of cutting-edge monitoring solutions. Operating in over 35 countries, we leverage an international network of expertise and resources in order to deliver a unique solution.

With nearly 30 years of industry experience in providing innovative technology solutions and first-class service, our latest electronic monitoring technologies provide solutions that aim to ensure the safety of our communities, provide an alternative to incarceration, reduce prison, overcrowding, lower recidivism and improve reintegration.

We enable our customers to effectively monitor approximately 140,000 participants every day. This includes many of the world's largest electronic monitoring programs.

We have an exciting opportunity for someone to join our team here at Allied Universal as a Quality Operations Team Leader. As a fast paced and growing business, we are looking for a hands-on Quality Operations Team Leader with a strong background in manufacturing and quality control as well as the ability to lead and manage the Quality team.

Job Outline:

Lead and coordinate quality inspection, calibration and improvement activities to ensure products and processes meet defined quality standards. Provide daily direction to a small team of inspectors, support root-cause problem solving, and act as a key interface between quality and production/operations teams to maintain product integrity and operational excellence. Manage calibration planning and execution (including external providers), and maintain accurate records and certificates.

Key Responsibilities/Accountabilities

• Supervise, coach and support 2 quality inspectors to ensure high performance and compliance with quality standards;
• Assign daily tasks and inspection coverage based on workload, priorities, and planned finished devices production schedules with applying sampling / AQL standard;
• Ensuring all critical components and finished products are inspected in accordance to product quality criteria and QC inspection plan.
• Ensure inspectors have the correct tooling, equipment, reference materials (inspection plan), PPE, and instructions needed to perform quality checks;
• Work with inspectors and production supervisors to identify quality issues quickly and escalate when necessary with relevant department;
• Coordinate corrective actions for nonconforming items (NC parts), including appropriate containment, documentation, and follow-up (internal and external – supplier);
• Support root-cause analysis and implementation of improvements to reduce repeat defects / errors;
• Ensure inspection procedures comply with internal documented procedures, customer / drawing specifications, and any functional requirements where applicable;
• Report quality inspection results, calibration status, and key issues to management in regular updates (performance summary report) to management;
• Plan, schedule, and manage calibration activities for inspection and measurement equipment, ensuring timely execution and minimal disruption to operations;
• Liaise with contract manufacturers (CEM) and external calibration laboratories to arrange outsourced calibration services, track work orders, and ensure equipment is returned on schedule;
• Maintain the calibration database to monitor equipment status, intervals, and certification expiry date;
• Coordinate calibration priorities with production schedules and equipment usage requirements (including spare equipment);
• Ensure all critical quality records and calibration certificates are properly maintained, stored, and easily retrievable for audits, inspections, and internal reporting;
• Ensure inspection and calibration activities comply with applicable quality standards (e.g., ISO 9001);
• Communicate effectively with production, engineering, suppliers, and external service providers (Cal-lab) to align work priorities and issue resolution.

Key Competencies

• Ability to guide and develop a small team of inspectors;
• Self-motivated and able to work on own initiative with little or no supervision;
• Ability to guide and develop a small team of inspectors;
• Strong organizational skills to manage calibration certificates and quality records meticulously
• Clear verbal and written communication with internal teams and external partners (supplier, CEM);
• Capable of identifying issues, performing basic root cause analysis, and supporting corrective actions.

Skills and Knowledge

Essential

• Leadership to guide inspectors, assign work, and motivate team;
• Proficiency with documentation tools (Word, Excel)
• Ability to delegate, coordinate tasks and manage priorities;
• Conflict resolution and emotional intelligence for team dynamics;
• Problem-solving skills to resolve quality issues quickly;
• Attention to detail in inspections and records;
• Excellent organisation & time management; prioritising work.

Desirable

• Experience mentoring and developing staff over time;
• Audit participation experience (internal/external);
• Familiarity with digital calibration trackers/QMS tools;
• Use of advanced root-cause methodologies (8D);
• Experience leading continuous improvement projects.