ASSISTANT REGIONAL OPERATION MANAGER

ASSISTANT REGIONAL OPERATION MANAGER

Salary: £40,000 - £43,000  per annum

Working Hours: Permanent, Full Time, 40 hours per week (Mon - Fri)

Location: Based at Trinity Buoy Wharf, E14 0JW

G4S Facilities Management are looking for an experienced Assistant Regional Operations Manager to oversee and manage daily operations for the Liftco portfolio across a cluster of sites in London. This critical role demands full P&L responsibility for the designated area and includes managing client relationships and the supply chain. The post holder must guarantee all service delivery meets SLA/KPI targets, adheres to rigorous technical standards, and strictly complies with all contract requirements.</p>

This will be on a full time, permanent basis, working Monday - Friday 8:30am - 5:30pm, based at Trinity Buoy Wharf

Responsibilities 

• Ensuring that all Liftco sites operate to the highest quality standards in Health & Safety, Statutory Compliance, Maintenance, Commercial compliance, SLA & KPI Compliance, and Penalty or availabilities.</p>

• Implementing, maintaining, and delivering a program of ongoing planned maintenance across all sites to ensure ongoing high standards of service to the client, in line with contract specifications.

• Maintaining regular customer contact, communications, updates, and reports and identifying, discussing, and implementing opportunities to improve contract performance with the Contract Manager/Account Director or client.

• In collaboration with Works Controllers manage and resolve issues raised in client meetings and emails.

• Working with project teams to deliver work in a manner that positively promotes G4S to the client and the client’s tenants.

• Maintaining and reviewing the annual financial budget for all sites within the job holder’s area of responsibility.

• Carrying out monthly reviews

• Daily review of and update of the Issues Tracker

• Issuing written Helpdesk User Instructions monthly

• Attending monthly Management Team meetings

• Attending a monthly meeting with Tenant representatives

Essential requirements 

• Ability to communicate clearly and persuasively across all levels

• Skilled in understanding others' perspectives and guiding discussions towards positive outcomes

• Ability to foster a sense of trust and responsibility in clients, tenants, and landlords

• Strong commercial awareness and proven negotiation skills with external customers and representatives

• Experience in managing PFI contracts, particularly performance measures

• Understanding of health and safety regulations and procedures

• Knowledge of water hygiene 

• Familiarity with quality control, work planning, planned maintenance systems, and CAFM

•  Ability to effectively manage and coordinate various technical contractors

• Ability to set clear direction, inspire and motivate teams to achieve business goals.

Benefits

While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;

• Progression, training and development catered to you

• Charity Work - 1 Volunteering day 

• Uniform Provided

• Annual leave entitlement – 25 days plus bank holidays  Pro Rata

• Charity work- Match-IT and Payroll Giving

• Refer A Friend incentives 

• Company pension scheme with employer contributions.

• G4S Life Assurance Scheme.

• Subsidised healthcare plan.

• Confidential Counselling Services

• 24/7 support specialising in health and medical 

• Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.

G4S  is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.

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