Operations Team Leader - Permanent - Full - Time Bellshill £15.53

Looking for a job that gives you the security of working for a big company but the satisfaction of doing something meaningful as a valued member of a small, supportive team?  Why not join our Electronic Monitoring service?

This is an amazing opportunity to work as an Operations Team Leader within the Criminal Justice sector. To lead a team that has been managing the Electronic Monitoring contract, on behalf of the Scottish Government t for over 20 years.  We are very proud of this achievement, and of our record of delivering excellent service whilst working as one supportive team.   

Your role will be to deliver a high quality monitoring service in accordance with the policies and procedures as agreed with the Scottish Government and NI Department of Justice. Lead by example and set the standards we expect our team to adhere to. 

Working to a variable shift pattern covering the needs of our 24/7 business. 38 hours pwer week with a competitive salary of £15.53ph or £30,771.67 annually. 

What is “Electronic Monitoring”?

-   Electronic Monitoring is the use of Radio Frequency technology to monitor an individual's

compliance with an order imposed upon them by an issuing authority such as a Sheriff Court.

-   Individuals who are subject to Electronic Monitor will wear a monitoring device commonly referred to as a “Tag” and have a further monitoring device installed within their premises.

-   G4S, an allied universal company, is the Electronic Monitoring Service Provider for Scotland.

G4S install the equipment, monitors individual’s compliance and reports any non-compliance

to the relevant authority.

Key Accountabilities

• To report any monitoring issues to the Operations Supervisor.

• To oversee the Operation by doing regular checks and report any failings 

• Support and advise monitoring officers/field officers  in their daily duties 

• Report directly to the Operations Supervisor 

• Processing of incidents/violations within agreed key performance indicators

• Escalate reportable incidents to the Operations Supervisor and as per agreed procedures

• Maintain, uphold and demonstrate G4S values and protect the company brand

• Must be able to change shifts to cover for all aspects of the operation. 

• To be able to make sure that the roster is covered at all times to enable the operation to work to its potential.

• Have the ability to work towards writing and checking reports that are submitted to external agencies.

• To attend meetings as and when required.

Key Competencies

• Acting Professionally

• Delivering Objectives

• Supporting & Working with Others

• Delivering Great Customer Service

Essential Skills and Knowledge

• Excellent interpersonal and communication skills

• Full UK Driving License 

• Ability to remain calm, positive and confident in a pressurised environment

• Ability to make decisions based on facts and information available 

• Excellent time management skills with the ability to prioritise own workload

• Flexible working style

The successful candidate will benefit from a competitive salary, extensive training, excellent benefits and a friendly working environment.  

Please note, this role does not qualify for a visa under the current Government guidelines therefore to be considered for this role you must already have the right to work in the UK. Re-location costs will not be granted. You must live in reasonable commuting distance of the site.

Applicants must be over 18 years of age and able to obtain Disclosure Scotland vetting prior to taking up employment.  This vetting will be at G4S expense.

Allied Universal®, a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions that allow clients to focus on their core business. Our acquisition of G4S in 2021 expands our footprint and infrastructure on a global and local level. Through our vast network of more than 800,000 employees, we leverage global best practices in communities all over the world. Operating in around more than 80 countries with revenues of $18 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive. We believe there is no greater purpose than serving and safeguarding customers, communities, and people in today’s world. Allied Universal is There for you™. For more information, please visit www.aus.com.