Customer Service Agent - Office Based Roles Rotherham, Barnsley £22,369.34

Role Responsibility:

Customer Service Agent – New Year, New Career!

Location: Office Based - G4S Contact Centre, Wath-upon-Dearne, Rotherham, S63 7ER.

Start Date: January 2025

Contract Type: Full-Time - Permanent

Hours: 37.5 hours per week Monday to Friday, between the hours of 7:45am and 7:45pm

Salary: £22,369.34 per annum, plus bonus (up to £1,400 per annum performance related bonus)

About the Role

Kick-start 2025 with a fulfilling new role as a Customer Service Agent with G4S, working onsite at our dynamic office! If you’re ready to make a difference every day, this role is for you. Supporting our client, you’ll handle inbound enquiries that are both challenging and rewarding. This is a fantastic opportunity for anyone looking to be part of a social and structured workplace with team spirit and career growth.

Why Join Us?

• Vibrant Office Culture: Be part of a team-based environment that’s ideal for those who thrive on social interactions, teamwork, and in-person support.
• Amenities and Perks: Our modern office includes breakout areas, social spaces, and free tea and coffee to keep you recharged throughout the day.
• Structured Workday with Balance: Enjoy the routine of a set schedule in a structured, supportive office, where you can leave work behind at the end of the day.

Key Responsibilities

• Answer a variety of inbound enquiries with professionalism, clarity, and accuracy.
• Communicate effectively and liaise with customers, relative client departments and management.
• Maintain a high level of empathy and patience, helping customers through challenging and sensitive conversations.
• Keep accurate and timely records of all communication contacts with customers using our CRM systems.
• Keep up-to-date with briefs and news articles to remain fully informed with company and legislative changes.

The Ideal Candidate:

What We’re Looking For

• Empathy and Patience: Essential qualities for understanding and assisting customers facing difficult situations.
• Strong Communication Skills: Ability to listen actively and provide accurate and clear responses.
• Supportive Nature: A natural inclination to help others and offer reassurance in moments of uncertainty.
• Resilience and Reliability: Ability to remain calm and focused under pressure, handling high call volumes with professionalism.
• Teamwork: Ability to work independently and as part of a supportive team.
• IT Skills: Be IT literate, specifically experienced in using Google packages. Ability to maintain accurate customer records and document interactions using our CRM system.

Benefits

While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;

• Progression, training and development catered to you
• Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers
• Refer A Friend incentives - £500
• Free Tea & Coffee
• Free Onsite Parking
• Charity Work
• Company pension scheme with employer contributions
• G4S Life Assurance Scheme
• Subsidised healthcare plan
• Charity work- Match-IT and Payroll Giving
• Confidential Counselling Services
• 24/7 support specialising in health and medical 

We encourage applications from people from all ages and backgrounds and aim to have a workforce that represents the wider society that we serve at G4S ESS. We pride ourselves on being an employer of choice. We champion diversity, inclusion and well-being and aim to create a workplace where everyone feels valued and a sense of belonging.

Apply Now!

Ready to make a fresh start in 2025? If you’re compassionate, resilient, and dedicated to helping others, we’d love to hear from you. Apply today and take the first step toward a rewarding career as a Customer Service Agent with G4S.

Please contact our recruitment team at careersatg4s@uk.g4s.com to discuss any access needs, reasonable adjustments or additional support that may be required at any point during the recruitment process.

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