General Manager

G4S (now part of Allied Universal) is the largest secure solutions company in the world and one of Britain's top Employers. Our Cash Management Solutions business has expertise in secure logistics and payment services including cash and valuables transportation, cash processing, ATM and cash centre outsourcing, secure storage and retrieval and merchant services.

As an employee of G4S Cash Solutions, each role will have specific responsibilities for the identification, management and control of risk in order to safeguard the business, staff, customers, assets and reputation. Every G4S employee has a role to play in understanding and supporting the business in embedding effective risk management controls and assurance and will be integral to the effectiveness and success of G4S.

Main Purpose of Job

Join G4S as a General Manager in Manchester

Embark on a rewarding career as a General Manager with G4S in Manchester, where you will be an integral part of a professional, highly-trained, and cohesive team. Your role is crucial in delivering an essential, high-security cash transportation and management service that underpins the local community and economy. In return for your leadership and expertise, you will receive a competitive salary package and a comprehensive range of excellent benefits.

Role and Core Responsibilities - The General Manager holds overall responsibility for providing strategic leadership and operational oversight for the entire Manchester Centre. Your primary mission will be to ensure the sustained achievement of the company's critical objectives and to actively champion the G4S brand, solidifying its reputation as a trusted leader within the Cash Solutions industry.

Dual Operational and Financial Oversight - This demanding role requires a leader with proficiency in managing complex, dual-faceted operations. You will be responsible for the holistic performance of the site, encompassing both the operational and financial areas of two distinct but integrated business lines:

• Cash Centre Operations: Overseeing the secure processing, sorting, and storage of cash, ensuring adherence to the highest standards of accuracy, security, and compliance.

• Cash In Transit (CIT) Services: Managing the logistics, security protocols, and route optimisation for the secure collection and delivery of cash to and from our valued customers.

Strategic Planning and Performance Management - A key element of your role is to develop, articulate, and execute the annual business plan for the Manchester site. This plan will be the blueprint for achieving all site objectives. You will be held accountable for the achievement of comprehensive Key Performance Indicators (KPIs) across all critical facets of the business:

• Customer: Ensuring exceptional service delivery, high customer satisfaction, and retention.

• Financial: Driving revenue growth, managing operational costs, and maximising profitability.

• Internal Business Processes: Optimising workflows, enhancing efficiency, and ensuring robust governance and compliance.

• People: Leading and developing a high-performing workforce, managing industrial relations, and fostering a positive, safe, and productive workplace culture.

• Health and Safety: Maintaining a zero-harm environment by rigorously enforcing all corporate and statutory Health and Safety policies and procedures.

Resource and Stakeholder Management - You will strategically Design, Plan, and Manage all site resources—including personnel (235 direct employees, 9 indirect) , fleet (62 Vehicles, 55 O licensed vehicles), technology, and infrastructure—to enhance overall value for all company stakeholders. This involves managing resources and work processes both cost-effectively and efficiently, ensuring that all contractual obligations to our customers are consistently met and exceeded. Your stewardship is vital to the long-term success and sustainability of the G4S Cash Solutions service in the region.

Key Task & Responsibilities

The Role

• Achieve continuous improvement in the financial performance of the operation, ensuring the Centre meets all budgetary commitments.

• Lead the strategic development and implementation of the Cash Solutions automation vision.

• Collaborate closely with the Commercial Team to design and execute the business growth strategy.

• Regularly engage with existing local customers served by the branch, fostering relationships that support contract retention and identify growth opportunities.

• Ensure that all staff consistently deliver and maintain a high standard of customer care by monitoring service levels and implementing corrective action as appropriate.

• Establish and agree upon clear, challenging objectives with subordinates, regularly reviewing their performance and taking decisive action to address any shortfalls.

• Manage site resources effectively, identifying departmental synergies to drive efficiencies while upholding all Customer and regulatory contractual obligations.

• Create and develop a continuous improvement strategy engaging all colleagues on site.

• Develop succession planning strategies, identifying and cultivating talent to fill future leadership and business-critical positions.

• Ensure adherence to all relevant legislative requirements and maintain Company procedures and standards (including those related to Health and Safety, security, personnel, finance, and Transport).

• Conduct regular management meetings and communicate updates to all branch staff through formal briefings.

• Contribute to the wider branch network by identifying and disseminating best practices.

• Support the wider Leadership Team in identifying and achieving Business strategic plans.

• Ensure the prevention of cash losses for both customers and the G4S business.

• Continually evaluate the required resources for the Branch, considering current and future demands, and ensuring capacity plans are aligned with volume reductions and fluctuations.

• Prepare annual budgets and provide reports on the monthly financial position.

• Ensure full compliance with all security procedures within the branch.

• Ensure appropriate consultation with Trade Union/Staff Representatives.

• Undertake any other duties that may be reasonably assigned by the line manager or the business.

The Ideal Candidate

Key Competencies and Experience

      The successful candidate will possess a broad and deep set of commercial and operational capabilities, underpinned by exceptional leadership and interpersonal skills.

• Extensive Commercial Acumen: A proven track record in understanding market dynamics, identifying new business opportunities, and developing robust strategies to drive profitable growth.

• Experience with Profit & Loss and Budgetary Management: Comprehensive experience in managing a substantial P&L account, including rigorous budgetary control, accurate forecasting, cost-saving initiatives, and maximising operational efficiency to achieve financial targets.

• Exceptional Management and Leadership Capabilities: The ability to inspire, motivate, and direct a diverse team to achieve demanding performance targets. This includes strategic planning, delegation, performance management, and fostering a culture of accountability and excellence.

• Highly Effective Interpersonal Communication Skills: Outstanding verbal and written communication skills, necessary for engaging with employees at all levels, negotiating with clients and suppliers, and presenting confidently to senior stakeholders.

• Proven Ability to Lead a Team Through Periods of Significant Change: Demonstrated experience in managing organisational transformation, restructuring, or rapid scaling, ensuring high levels of employee engagement and business continuity 

• Logistics Professional: Deep knowledge and practical application of end-to-end logistics principles, covering warehousing, transport planning, inventory management, and supply chain optimisation.

• Possesses Certificate of Professional Competence (CPC) Qualification: Holding a valid CPC is essential, demonstrating legal compliance and advanced competency in the operational management of road transport.

• Essential Experience in Managing a Labour-Intensive, Multi-Shift Operation: Non-negotiable experience in overseeing a complex operation requiring careful management of a large, diverse workforce across multiple shift patterns, ensuring compliance with all labour laws and maximising productivity.

• Proficient in Lean Management Methodologies: Practical application of Lean principles (e.g., Six Sigma, Kaizen) to systematically eliminate waste, improve processes, and enhance overall operational throughput and quality.

• Understanding of Production Management Principles: A solid grasp of principles related to scheduling, capacity planning, quality control, and resource allocation to ensure efficient and effective production or service delivery.

• The Aptitude to Critically Evaluate Current Practices and Implement Sustainable Improvements: A proactive and analytical mindset with the capability to identify operational bottlenecks, conduct root cause analysis, and design and embed sustainable, long-term process improvements.

• Demonstrated Expertise in Customer Service: A strong customer-centric focus with a proven history of developing and maintaining high-level relationships, ensuring superior service delivery, and managing complex customer issues to resolution, ultimately enhancing customer satisfaction and retention.transformation

• Educated to degree level or holding an equivalent professional qualification

In addition to a culture that believes in promoting from within, we offer up to five weeks’ paid holiday, paid overtime, pension scheme, life assurance, free uniform and We Care; 24/7 access to online GP, mental health support and virtual wellbeing.

#LI-MH1

We also have some specific security criteria that you will need to meet:

• You must be able to pass a criminal record check as well as a personal credit and ID check.
• You’ll need to provide 10-year employment/unemployment/educational history that we can check and verify.
• You will need to be prepared to undergo airport style searches when entering and leaving our premises and be comfortable working within a secure warehouse environment.

This role will be subject to a medical review, which may include a medical assessment with an occupational health practitioner. We will provide all the training and support to help you to progress as a key member of our world-class team. 

G4S Cash Solutions (UK) Ltd is committed to creating a diverse and inclusive environment where all employee's feel respected and able to give their best and is proud to be an equal opportunity and Disability Confident employer.

We welcome the unique contributions that you can bring in terms of age, ethnicity, race, sex, gender identity and expression, nation of origin, religion, disability, sexual orientation and beliefs. If you require any reasonable adjustments during the hiring process, please do not hesitate to contact us.

What do our employees say about working for G4S?

“I joined G4S because I thought it would be good for my career progression and a very interesting job.
The application and recruitment process was very easy quick, and the trainers were very helpful.
I would definitely recommend G4S to anyone looking for work.”

“The good thing about working here is that the company provides all the training they think I need so that I have the right skills for the job I do.
I’m from Hong Kong and everyone treats me like family here. Everyone is very nice and very friendly and I’m very happy here.”

“I’m excited to start something new and different with new challenges.
It’s a very male orientated role, but that doesn’t put me off and it’s definitely suitable for both males and females.
I’ve already recommended G4S to a friend of mine!”

G4S is the International business of Allied Universal, the world’s leading security and facility services provider and trusted partner to more than 400 of the Fortune 500. Allied Universal delivers unparalleled customer relationships, innovative solutions, cutting-edge smart technologies and tailored services that enable clients to focus on their core businesses. With operations in over 100 countries and territories, Allied Universal is the third largest private employer in North America and seventh in the world. Annual revenue is approximately $23 billion. There is no greater purpose and responsibility than serving and helping to safeguard customers, communities and people. For more information, visit g4s.com.   In the UK, the company has an extensive network of offices and more than 31,000 employees.

If this opportunity is of interest then we want to hear from you. Please click the “Apply Now” button to submit your formal application.