Customer Support Administrator

The Customer Support Administrator will work as part of a team responsible for the scheduling and co-ordination of engineers to deliver planned and unplanned (corrective) maintenance and Ad Hoc installation work.

What you will be doing 

Maintain accurate information on the contracts database.

Schedule activities in line with contractual and NSI requirements and ensure activities are carried out and recorded.

Organise Ad-Hoc installation and survey activities

Handle customer calls 

Schedule engineers to callouts 

Process callout completion information.

What were looking for 

Fluent in written and spoken English

A high standard of computer literacy & understanding of commonly used office packages

Ability to prioritise and work on own initiative

Reliable

Eye for detail

Team player

Self-motivated & confident

Benefits of working for G4S

Free Parking - 25 days Annual Leave (plus bank holidays) -

Pension / Life Assurance

Perks at Work Scheme

Contributory Healthcare Scheme

Eyecare vouchers

Employee Discount Schemes

Progression, training & development opportunities

Refer a friend scheme

You will just need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards.

Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don’t worry - you will only need to complete them once.

In 2021, G4S, a London-based global security company, was acquired by Allied Universal®, a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. This acquisition expanded Allied Universal’s footprint and infrastructure on a global and local level. Through a global workforce of approximately 800,000 people*, we leverage best practices in communities all over the world. With revenue of approximately $20 billion, we have the resources to deploy efficient processes and systems to help deliver our promise locally: keeping people safe so our communities can thrive. In Europe, we have an extensive network of offices and more than 46,500 employees to support our local communities and customers.  We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world. Allied Universal is There for you™. For more information, please visit www.g4s.com or www.aus.com.

*Total workforce includes employees and subcontractors