Operational Support Officer at HMP YOI Parc, Bridgend

Operational Support Officer at HMP YOI Parc, Bridgend

Build a Rewarding Career Supporting Others:

Are you looking for a stable and fulfilling career within a dedicated team? Join G4S Care and Rehabilitation Services at HMP YOI Parc prison in Bridgend as an Operational Support Officer.

If you are interested in a career path that focuses on the wellbeing of others but aren't sure where to start, this is a wonderful opportunity to grow within a supportive environment. The role of an Operational Support Officer is a valuable first step into a successful and committed career where you can truly thrive.

Our Environment:

At HMP YOI Parc, we are dedicated to supporting individuals through rehabilitation, helping them prepare for a positive return to the community. You will be a vital part of this mission, working collaboratively to maintain a safe, respectful, and inclusive atmosphere for everyone.

The Role:

In this essential full-time, permanent position (40 hours per week), you will help coordinate the daily activities that keep our community running smoothly. Some of the key responsibilities include:

Gatehouse/Control Room

• Coordinate response to alarms and manage the initial response to events and emergencies.

• Conduct security checks on all Integrated security systems such as cameras, radios, fence alarms
  ensuring all defects are reported immediately to the Head of Security

• Be aware of the current situation in all parts of the prison in order to aid decisions on movements and
  events and to respond appropriately to emergency situations.

• Maintain an accurate and up to date roll count of the prison at all times and the number of prisoners in
  each area through movement control.

• Maintain an occurrence log off all movements and incidents.

•  Have an up to date knowledge of the HMP/YOI Parc contingency plans

•  Maintain efficient operating procedures as per the local security strategy

•  Operate and monitor all CCTV equipment

• Deal with internal/external telephone calls in a polite and professional manner

• Deal with all cell intercom requests promptly and professionally ensuring all information is passed to the
  relevant residential area.

• Control the radio net, operating the radio system in a professional manner and using the correct radio
  procedures in line with the local security strategy.

• Receive, evaluate and report information and incidents

• Control and authorise movement of prisoners, staff, contractors and vehicles within the establishment.

• Issue of keys by obtaining a personal tally number and issue of all radios, maintaining regular checks

• Continual charging of radio batteries

• Operation of sliding doors permitting ingress and egress both for Staff and Visitors

• Maintaining vigilance of all personnel leaving the establishment

• Booking in/ out of all vehicles

• Searching of all vehicles entering/ exiting the prison and personnel

• Maintaining roll count

• Escorting all vehicles

• Checking all prisoner release pass before release from Prison

• Liaising with Admissions/Control on Possible emergency procedures such as Category “A” transport, Emergency Services arriving (Fire, Ambulance, Police)

• Maintaining the Security of the Establishments perimeter via correct operation of the airlock system

Communications Team (Post Room, Comms, Property)

• Monitor prisoner communications

• Complete and submit safeguarding referrals as appropriate

• Accurate intelligence reporting

• Reporting to Police via 101 as appropriate

• Keeping accurate logs and monitoring records

What We Offer:

• Competitive Salary: starting £ 27,865.40 per annum

• Hours: 40 hours per week on a rostered shift pattern

• Supportive Benefits: Company Pension, free on-site parking, on-site canteen, and High Street Shop
  discounts.

• Professional Development: We provide ongoing training to help you grow. Future opportunities could include transitioning into a Prison Custody Officer role. Whenever you are ready, with our support, this could be the next step in your career.

• A stable, friendly, and collaborative working environment where team support is at the heart of everything we do.

Is this role for you?

We are looking for someone who is dependable, empathetic, and possess excellent communication skills to support our diverse team and community.

Equality and Diversity is an important part of G4S Care and Rehabilitation Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process.

G4S Care and Rehabilitation Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals.

Please note that these vacancies are subject to a 5 year checkable history and the strict vetting standards set by G4S and the Secretary of State for the Home Office and are exempt from the Rehabilitation of Offenders Act.

For more information on HMP Parc, please visit https://hmpparc.co.uk/