Events Customer Care Representative - Leeds Rhinos (Headingley Stadium)

Events Customer Care Representative - Leeds Rhinos (Headingley Stadium)

Pay: £12.50 per hour

MandatoryRequirements: Minimum 6 months experience in customer services (any setting)
Type: Flexible evening and/or weekend work – perfect as a second job

About the Role

G4S Events are currently recruiting experienced Customer Care Representatives to join our existing team at Headingley Stadium, Leeds.   If you’re confident, professional, eager to engage with our customers, and ready to work in a fast-paced environment, we want to hear from you!

This role offers flexible work options, making it ideal for those seeking a second job or additional income. You’ll also have opportunities to work at cricket and football matches or music concerts and even some of the biggest events across the UK, if you’re open to travel.  We would welcome candidates who already hold a Spectator Safety L2 Certification, however, this is not mandatory, as we will offer this opportunity once you join the team.

As a Customer Care Representative, you’ll be the visible, friendly face of safety, helping to ensure visitors and staff have a safe and enjoyable experience. The ideal candidate should have clear communication skills, good personal confidence and be well presented. 

Key Responsibilities:

• Carrying out pre and post event safety checks ensuring compliance with safe working procedures

• Greeting, assisting  and directing visitors attending the event

• Providing a high standard of customer care.

• Monitoring visitors / crowd movements and behaviour to identify potential issues or incidents and to take action as necessary

Benefits:

• Competitive rates 

• Accrued paid holidays

• Outer uniform provided, including PPE

• Opportunity to work across the wider events team (with free travel to qualifying events)

• Training & Development and future career progression

• Free Access to 24/7 GP, Mental Health, Fitness, Financial and Dental advice

• Perks at work scheme - access to a wide range of employee benefits which include discounts in over 20 different categories ranging from Electronics, Home Appliances, Food & Groceries, Car Buying, Travel, Fitness, and more.

Requirements:

• Minimum of 6 months experience in a customer service role. 

• Availability for evenings and/or weekends

• Professional, reliable, and customer-focused

• Well spoken and well presented

Why Join G4S Events?

• Flexible hours to suit your lifestyle

• Opportunities to work some of the most exciting events in the UK

• Ideal as a second job or supplementary income

• Meet new friends and become part of the ‘family feel’ team
  
  

Apply today and join the G4S Events team!

You will just need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards.

Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don’t worry - you will only need to complete them once.

In 2021, G4S, a London-based global security company, was acquired by Allied Universal®, a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. This acquisition expanded Allied Universal’s footprint and infrastructure on a global and local level. Through a global workforce of approximately 800,000 people*, we leverage best practices in communities all over the world. With revenue of approximately $20 billion, we have the resources to deploy efficient processes and systems to help deliver our promise locally: keeping people safe so our communities can thrive. In Europe, we have an extensive network of offices and more than 46,500 employees to support our local communities and customers.  We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world. Allied Universal is There for you™. For more information, please visit www.g4s.com or www.aus.com.

*Total workforce includes employees and subcontractors