Client Service Consultant

PRINCIPLE ACCOUNTABILITIES

Sales and Operations Administrative Support

• Coordinate meetings, manage daily schedules, and assist with sales and operations management.

• Sign new client contracts and engage prospective customers to assess their needs and interest in the company’s offerings.

• Conduct and present sales pitches tailored to showcase the company’s comprehensive 360-degree solutions.

• Handle face-to-face sales, manage records, and provide weekly sales reports to the Operations Director.

• Primarily responsible for non-complex, quick-close sales.

• Monitor competitors, achieve sales targets, and maintain strong relationships with top 20 clients while identifying expansion opportunities.

• Report progress and opportunities to the Operations Director, familiarizing with Salesforce for management reviews.

• Assist with daily administrative tasks, customer/supplier interactions, marketing events, and planning.

• Collaborate across departments to ensure smooth sales and operational processes.

• Maintain accurate sales and operations records.

Quotation and Tender Document Preparation

• Compile accurate and timely quotations and tender documents, ensuring submission meets deadlines.

• Create presentations and marketing materials as needed.

• Work with various departments to compile tender documents, and assist in processing deals and contracts.

Qualifications and Experience

• Grade 12 or equivalent, with a tertiary qualification in Sales or Office Administration preferred.

• Minimum of 3 years in a Sales Operational role.

• Valid driver’s license

• Must have a valid Police Code of Conduct no endorsements obtained during the last 6 months.

Required Skills and Knowledge

• Strong negotiation and sales skills.

• Prioritization and customer relationship management abilities.

• Professional conduct, sound communication (written and verbal).

• Proficiency in English and Afrikaans (a third language is advantageous).

• MS Office and Google Sheets expertise.