ATM Custodian

Key Responsibilities

1. Operational Uptime & Maintenance

• Replenishment: Ensure ATM terminals are consistently stocked with cash and required stationery (receipt rolls, etc.) per specific order instructions.

• Technical Liaison: Maintain a direct line of communication with the ATM Manager to ensure hardware or software issues are resolved immediately.

• Preventative Oversight: Proactively identify and report potential faults to prevent equipment malfunction before it occurs.

• Site Management: Ensure ATM bunkers are clean, secure, and maintained to G4S and banking standards.

2. Cash Management & Replenishment

• Strict Adherence to SOPs: Execute cash handling and loading processes in total compliance with Standard Operating Procedures.

• System Integrity: Ensure accurate data entry into ATM terminals during the replenishment cycle.

• Documentation: Timely return of all critical transit and balance documentation (e.g., CP 31 & 32) to the G4S office.

• Consignment Security: Exercise extreme care and vigilance when transporting cash consignments between G4S vaults and ATM sites.

3. Reporting & Reconciliation

• Audit Trails: Promptly action all reports listed on trip sheets and update the ATM Manager after every service call.

• Asset Control: Manage the secure retrieval and delivery of ATM journals, captured cards, and withdrawn cassettes to the designated bank or G4S office.

Candidate Requirements

• A minimum of a Diploma in Business Studies, Banking, or an IT-related field.

• Familiarity with ATM hardware components (cassettes, card readers, and receipt printers).

• Ability to navigate ATM software interfaces to input replenishment data and pull electronic journals.

• Basic troubleshooting skills to resolve minor mechanical jams or connectivity issues.

• Proven experience in cash handling, CIT operations, or technical field support is highly advantageous.

Core Skills:

• Advanced Arithmetic: Ability to perform rapid, error-free cash reconciliations under pressure.

• Procedural Integrity: Strict adherence to Standard Operating Procedures (SOPs) and dual-custody protocols.

• Vigilance: High attention to detail regarding physical security risks and ATM tampering (skimming devices, etc.).