Operations Centre Controller Dublin €15.00

Exciting Opportunity at: G4S Secure Solutions Ireland

Position: Operations Centre Controller

Location: Ballymount, Dublin 12

Basic Pay: €15.00 per hour 

Additional Pay: Sunday Premium + €3.44 per hour, Night Allowance, Overtime and Bank Holiday Rates, in accordance with ERO. 

Hours: 36

Schedule: Monday - Sunday, Nights, with some day shift where required

Main Responsibilites:

• Monitoring check calls , Awol. late , cover open posts.
• Maintain scheduling of all employees and portfolios for ensuring delivery of 100% of contractual and temporary hours
• Resolving unplanned absences at short notice
• The control room email account must be monitored on a regular basis and escalated to the appropriate party. Any pending open posts or issues relating to the same must be passed to the relieving controller to follow up and ensure full cover is maintained at all times.
• All calls must be answered promptly and politely in a clear passive manner.
• Each NCC Controller must send a duty report at the end of each shift

Coordinating Emergencies:

• Coordinate Emergency incidents with Physical Security Officers
• Coordinate & communicate with Guards , Fire Brigade , Ambulance if required
• Participate in regular training and scenario-based security drills
• Coordinate Emergency incidents by following the escalation policies
• Understand and execute Emergency Procedures

Experience:

• Experience in threat monitoring software is highly beneficial
• Strong IT skills – including excellent knowledge of Microsoft systems including but not limited to, Office,Word, Excel, PowerPoint and Outlook
• Experience in providing comprehensive oral and written reports in a structured clear and informative manner
• Excellent customer service skills
• Excellent communications skills
• Have 1+ years of experience in SOC or Control Room is required
• Must have valid PSA Static Security Licence

Personal Attributes:

• Excellent interpersonal skills
• Capable of responding calmly and effectively to situations
• Effective multi-tasker with a proven ability to work under pressure
• Excellent written and oral communications skills
• Excellent timekeeping and attendance record
• Ability to work to own initiative and under minimal supervision

What’s on offer:

• Recognition Programme awards
• Long service awards 
• Star of the month awards
• Pension Scheme
• Employee Assistance Programme:
• Legal Assistance
• Financial Assistance
• Consumer Advice
• Career Guidance
• Life Coaching
• Mediation
• Support for Non-Irish Nationals & their Families
• Health Advice, including Physio, Podiatrists and Dietitians.
• Advice on practical, day to day issues and services

Ready to Take the Next Step? If you’re excited by the prospect of a challenging and fulfilling career with G4S, apply today and start your journey with one of the world’s leading security providers. We can’t wait to hear from you!

G4S Secure Solutions Ireland is proud to be an equal opportunity employer, fostering a diverse and inclusive workplace for all.

Apply today, if a suitable match is found our talent acquisition team will be in touch to discuss further.

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