Account Manager

About the Role

We are looking for an experienced Account Manager with a proven track record ideally in a technical support capacity. This is to look after one of our newest contracts within the utility sector. The role will be based in our offices in Belfast and may require infrequent travel, therefore it is imperative that the applicant can be flexible.

What you will be doing

• The ability to establish, maintain and develop professional relationships with the client.
• Liaise with the client on a regular basis to ensure service levels consistently meet customer expectations.
• Provide a proactive approach to service delivery, highlighting and offering solutions to where service delivery processes can be improved, managing these processes and implementing them.
• Ensure regular updates and initiatives are communicated internally and externally.
• To liaise and work in partnership with all team members, team leaders, operational support staff and senior management to resolve issues and complaints and provide closure to all parties involved.
• To deal with and take ownership of enquiries from the client, ensuring excellent customer care and passing on to/liaising with the appropriate person if required.
• The ability to learn and develop on new systems and processes and openness to adapt to regular changes with ease.
• Assist in evaluations and audits of the Services provided when appropriate.
• Being proactive with virtual account planning.
• Maintaining company documentation in accordance with GDPR and company policy.

What we are looking for 

• A good standard of education to include strong mathematical, analytical and problem solving skills.
• Excellent communication and interpersonal skills both written and oral with the ability to communicate effectively.
• Strong IT skills and proficient in office software, preferably Chrome and Microsoft applications.
• Experience and understanding of project management.
• Ability to plan ahead and share information.
• Management ideally gained in a corporate or Critical National Infrastructure environment.
• Thorough understanding of health and safety protocols and requirements.
• Self motivated with the highest levels of integrity, respectfulness and professionalism.
• UK Driving Licence with use of a vehicle and ability to commute.
• Knowledge of Synergy Synectics, CCTV and Alarm Monitoring Systems and associated technology would be highly advantageous.
• Available if required to work evenings & weekends especially at short notice as and when required

Benefits of working for G4S

• Salary:    Up to £30,000
• Location: Belfast 
• Workplace pension scheme
• Life assurance benefit
• Contributory Healthcare Scheme
• Eyecare vouchers
• Employee Discount Schemes
• Progression, training & development opportunities
• Refer a friend scheme
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You will just need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards.

Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don’t worry - you will only need to complete them once.

In 2021, G4S, a London-based global security company, was acquired by Allied Universal®, a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. This acquisition expanded Allied Universal’s footprint and infrastructure on a global and local level. Through a global workforce of approximately 800,000 people*, we leverage best practices in communities all over the world. With revenue of approximately $20 billion, we have the resources to deploy efficient processes and systems to help deliver our promise locally: keeping people safe so our communities can thrive. In Europe, we have an extensive network of offices and more than 46,500 employees to support our local communities and customers.  We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world. Allied Universal is There for you™. For more information, please visit www.g4s.com or www.aus.com.

*Total workforce includes employees and subcontractors