Urgent Care Coordinator Brasside, Durham £34,000 - £41,000 per annum

Urgent Care Coordinator

Location: Brasside, Durham |
Salary: £34,000 - £41,000 per annum |
Posted: 19 Dec 2018 |
Closes: 30 Jan 2019 |
Job Type: Permanent & Full-time |
Business Unit: Health Services |
Region / Division: UK & Ireland |
Reference: 7033

Role Responsibility:

Urgent Care Coordinator

HMP Frankland, Brasside 

£34,000 - £41,000 per annum (dependent on experience) plus £1500 annual environmental allowance

37.5 hours per week


HMP Frankland is a High Security prison holding Category A, Category A High Risk and Category B adult males, serving 10 years and over, IPP or Life sentences plus High and Standard Risk category A remand prisoners. 

Frankland has 6 house blocks, with anything up to 120 prisoners on each unit. Frankland also has Westgate unit - three units, when fully operational hold 65 prisoners. This house block includes the psychologically informed planned environment (PIPE) unit. Frankland also has a 13 bed Inpatient facility.

We provide a vast range of services in Frankland including Primary care, Mental health, Drug and Alcohol services and Dental. We also have access to Telehealth on site

Our Primary care team comprises of Head of Healthcare, Clinical Lead, Practice Manager and 3 senior nurses and we have 18 staff nurses, 10 Healthcare support workers, 1 Porter and 2 Chaperones. Staff nurses and HCSW work shifts on a rotational basis to include weekend working and night shifts. 


Job Outline:

To coordinate and contribute to the delivery of care to those patients requiring Emergency and Urgent care in custody.


Job Responsibilities:

  • Provide health and social care to patients to ensure a professional service is delivered in line with professional, contractual and company standards, including security instructions.
  • To improve the urgent and emergency care (UEC) system so patients get the right care in the right place, whenever they need it – first time
  • Deliver a safe, sustainable and whole-system model of urgent and emergency care across the establishment
  • Support people with urgent care needs
  • Ensure services for urgent, non-life threatening needs are delivered at or as close to home as possible
  • Provide the best expertise and facilities to reduce risk and maximise survival and good recovery
  • Deliver strong and consistent patient experience
  • Provide an operationally resilient system
  • Take responsibility for the co-ordination, the monitoring  and evaluation  of care delivery to those as identified.
  • Coordinating and facilitating multi-agency MDT meetings in conjunction with other healthcare professionals and prison colleagues.
  • Liaise with key stakeholders, including external agencies, to ensure the delivery of an effective and appropriate intervention.
  • The continued and development of integrated pathways with secondary care and acute hospital.
  • Provide professional advice and support to allied health professionals and non-clinical staff to ensure the effective health and social care of offenders in line with current best practice.
  • Coach, support and supervise healthcare staff, as required, to develop their skills in line with professional standards and current best practice as appropriate.
  • Promote an understanding of, and develop health and social care services within the prison environment to maximise personal well-being and promote independence.
  • Promotion of a positive health, safety and infection control culture to maintain a safe environment for all stakeholders.
  • Complete all relevant documentation to deadline in accordance with professional, contractual and company requirements.
  • To work at all times within the bounds of confidentiality, adhering to data protection and maintaining Caldicott Guidelines.
  • Communicate effectively with appropriate others to minimise risk.
  • To operate within the equality and diversity framework.
  • Participate in bi annual Employee Development Review (EDR).
  • Engage where appropriate in the selection, training and development of healthcare professionals and other related staff, in conjunction with appropriate others.
  • Operate in accordance with the NMC Code of Conduct and G4S policies and procedures, adhering to legislation and best practice, undertaking further training as identified in conjunction with Line Manager.
  • Any additional duties as negotiated with your Line Manager.

The Ideal Candidate:

Essential Skills:

  • Part 1 Adult NMC registration
  • Hold a Nurse Prescriber  qualification
  • Minimum 5 years post registration experience
  • Experience in nurse-led management of long-term conditions
  • Experience in implementing protocols and clinical guidelines
  • Experience in quality initiatives such as clinical benchmarking
  • Audit skills
  • Experience of working within a team
  • Able to work within challenging and complex situations
  • Evidence of an ability to develop and maintain effective working relationships at all levels.

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