Traffic Process Administration Assistant

Location: Nettleham |
Salary: £19,094.40 |
Posted: 21 Dec 2021 |
Closes: 4 Jan 2022 |
Job Type: Full Time and Permanent |
Region / Division: UK & Ireland |
Reference: G21/157

Job Introduction:

In 2012 G4S and Lincolnshire Police formed a Strategic Partnership and we are now currently looking for an individual who is interested in joining us as a Traffic Process Administration Assistant on an 18 month fixed term basis.

This is a full time position for 40 hours per week. The post is based at Lincolnshire Police Headquarters, Nettleham. The benefits of working from this location include; free car parking and 24 hours use of a free gym.

The successful candidate will be working within a multi-disciplinary department, maintaining and interrogating computer systems, to quality control the accuracy and validity of information held in accordance with Force Policy, National Guidance and the Data Protection Act 1984.  Provide support and assistance within the department ensuring the smooth operation of its core tasks and support operational officers.  Promote equality of opportunity to the people of Lincolnshire and treat all individuals fairly with dignity and respect.  To provide a high quality, customer focused administrative support.

Please note that that role requires Recruitment Vetting, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application.

Please be aware the contract between G4S Policing Services and Lincolnshire Police ceases on 31 March 2022. Where there is a requirement for services to continue beyond this date, roles may be TUPE transferred to the new employer responsible for delivering the services from 1 April 2022 onwards, but at this stage we are working through with Lincolnshire Police what the new provision of services will look like and we would then discuss any impacts with staff once we have this information.

Role Responsibility:

  • Inputting, updating, maintenance and quality control of information onto Lincolnshire Police and national computer systems in accordance with policies and directives current at the relevant time.
  • Carry out accurate and prompt maintenance of manual and computerised records to ensure the integrity of data held, in line with G4S company policies and Lincolnshire Police policies and procedures so that relevant  information is readily available and accessible.
  • Liaise and work in partnership with but not limited to Lincolnshire Police, partner agencies and other police forces to maintain and strengthen the commitment to improve customer service.
  • Administer process and progress penalty notices, notice of intended prosecution, speed enforcement, records of road collisions including fatal road traffic collision file information, conditional offers and driver (rider) education programmes for Lincolnshire Police, Add - Action and other relevant education courses as appropriate at that time.
  • Carry out data input; update, maintain and quality assure case file information held in computerised and manual form and transmitted by the CJS to HMCTS and the CPS in accordance with national and locally agreed standards for quality and timeliness.
  • Create electronic case files in relation to speed camera and associated offences arising from work generated by the Lincolnshire Road Safety Partnership and work generated from Traffic Offence reports and Road Traffic Collisions.
  • Generate and issue postal requisitions and produce associated section 9 evidence and distribute by appropriate means to defendants, HMCTS and the CPS in accordance with procedures and policies current at the time.
  • Respond to enquiries or correspondence and requests for information from partner agencies, members of the public, solicitors, insurance companies and the motor insurer’s bureau as required and provide the appropriate advice, guidance and support as necessary and in accordance with establish protocols.
  • Ensure that all associated correspondence is quality assured, recorded and/or updated on appropriate systems/databases within specified time frames. Provide feedback, advice and guidance to officers and supervisors on the quality of case files and content of notices, traffic offence reports and other case file material as appropriate.
  • If required attend and give evidence at court.
  • Support other units within CJS as required from time to time.
  • Assist with training and carry out other duties and administrative tasks including maintenance of data quality, as may be required from time to time within the general scope of the post.

The Ideal Candidate:

Essential Skills and Knowledge

  • Experience of data input and retrieval and experience of working within an administrative role.
  • Excellent written, oral, inter-personal and communication skills.
  • Sound analytical and problem solving skills.
  • Demonstrates the ability to check, collate and analyse information ensuring a high degree of accuracy
  • Demonstrates the ability to assimilate knowledge of relevant force policies and procedures.
  • Ability to work using own initiative

Desirable Skills and Knowledge

  • Experience in dealing and working within a computerised department
  • Demonstrates knowledge of Police Computer Systems/ procedures and working practices
  • Demonstrates knowledge of Microsoft Office packages

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