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Tier 2 Technical Support Engineer Central Region, United States Competitive

Tier 2 Technical Support Engineer

Location: Central Region, United States |
Salary: Competitive |
Posted: 26 Mar 2021 |
Closes: 30 Jun 2021 |
Job Type: Permanent & Full-time |
Business Unit: US – AMAG Technology |
Region / Division: AMAG Technology |
Reference: CR032621T2SE

Job Introduction:

AMAG Technology is searching for a responsible Tier 2 Technical Support Engineer to provide technical support to customers and provide product training to installers, distributors, and customers alike.

Role Responsibility:

  • To provide timely and accurate responses to customer related issues.
  • To represent AMAG in a customer facing role regarding problems.
  • To make presentations of product related functionality to other team members, departments and customers.
  • Understand the impact and importance of a customer issue and relay clear concise information to the post development support team
  • Repeat problems that have been reported from other departments, customers and distributors.
  • Provide engineer and end user training.
  • Liaising with customers with regard to implementation issues specifically related to customer IT platforms.
  • To participate, as required, in the company's Quality program.
  • Occasional travel often at short notice with periods of travel up to 2 weeks in duration

The Ideal Candidate:

  • Bachelor's degree or higher in computing or electronics 
  • High level of IT understanding desired
  • Must be able to work on own and in a team environment
  • Ability to write clear, well structured reports and instructions
  • Must possess a valid Driver's License

About the Company:

AMAG Technology is part of G4S, the world’s largest security company. AMAG Technology, Inc's Symmetry Security Management Systems can be found in a wide spectrum of markets: government, commercial, education, transportation, healthcare, retail and banking.

AMAG Technology has been at the leading edge of access control technology for over 30 years. As AMAG Technology looks to the future, the next generation of products will bring the core aspects of security to the next step beyond integrated solutions – Symmetry™.


Why Work for AMAG?

  • Competitive Salary
  • Medical, Dental, Vision, and Disability Plans
  • Life Insurance
  • Flexible Spending Accounts
  • Employee Assistance Program
  • 401(k) match
  • Paid Time Off & Paid Holidays
  • Employee referral program
  • Tuition Reimbursement
  • Professional Certification Reimbursement

Equal Opportunity Employer/Minorities/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

VEVRAA Federal Contractor

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