Telesales Executive Tewkesbury, United Kingdom Up to 17500

Main Purpose of Job

Job: Telesales Executive
Location: Tewkesbury
Salary: £16,000 - £17,500
OTE: £25,000
Permanent: Full Time

To professionally sell the company’s Patrol & Response services and suite of solutions by initiating contact with potential customers by various communication methods, however, primarily by outbound telephone calls.

Key Tasks & Responsibilities

Delivery Focus

§  Making outbound telephone calls to potential customers, which will include the following:-

§  Describing the product benefits

§  Give advice about how these may benefit customers personally

§  Gathering and documenting information about the customer

§  Capturing and recording information through our account management system

§  Managing agreed follow up call cycles with the client.  

Performance

§   Following up on leads, calling potential customers to understand if our solutions may be of interest to their business

§   To consistently achieve the agreed personal new business revenue targets and objectives

§   To meet required Lead Management, Outbound call and Proposal volume KPIs

 

Knowledge

§  To have complete understanding of the suite of G4S Solutions offered to customers and be able to communicate those effectively in a compelling manner to our prospective customers

§  Demonstrate a structured approach to winning new business and the ability to negotiate effectively at all levels.

§  Ability to articulate the benefits and specialised features of our solutions to positively influence customer purchasing decisions and add value.

 

Integrity

§  To act as a credible ambassador for G4S when making outbound telephone calls to potential customers

§  Manage own workload according to performance targets and objectives advising the Telesales Manager where tasks may not be completed within necessary timescales

§  Ensure emails are dealt with promptly and according to company procedures

§  To work with professionalism, honesty and integrity maintaining confidentiality

§  Treat people fairly, with respect, impartiality and consistency

 

 

Collaboration

§  Provide support to other team members, and fulfil any reasonable management request

§  To understand the organisation chart within the sales department, and build relationships with key personnel

§  Work positively and effectively across other business functions as required

§  To undertake all other reasonable duties as requested

 

Person Specification

§  Ideally proven experience in cold calling however this is not essential. A confident sales ability to pick up the phone and follow up cold leads will be considered.       

§  Exemplary track record of achievement and high win ratios driven by cold calling activity

§  Experience of solution selling

§  The ability to ‘make it happen’

§  Excellent communication and listening skills

§  A polite, confident and friendly manner

§  Able to work under their own initiative

§  Confidence using computers

§  Enjoys working with customers and building relationships

§  A positive attitude

§  Flexibility and quick thinking

§  Perseverance and the ability to respect customers' answers

§  Good knowledge about all the company's products and services

§  To be well-organised and thorough, even under pressure

§  To enjoy working within a target-driven team environment

§  To understand and comply with the legislation relating to direct marketing

Competencies

Essential Universal Competencies

§  Working with People

§  Persuading and Influencing

§  Delivering Results and Meeting Customer Expectations

§  Following Instructions and Procedures

§  Coping With Pressures and Setbacks

§  Achieving Personal Work Goals and Objectives

 

Desirable Universal Competencies

§  Relating and Networking

§  Writing and Reporting

§  Learning and Researching

§  Adapting and Responding to Change

§  Robust time management

 

 

Sales Cycle Competencies

§  Making Contact

§  Understanding needs

§  Creating Options

§  Adding value

§  Building Desire

§  Presenting

§  Closing the Sale

§  Satisfying the Customer

§  Developing a Game Plan

§  Managing and Growing

 

Competencies

Essential Universal Competencies

§  Working with People

§  Persuading and Influencing

§  Delivering Results and Meeting Customer Expectations

§  Following Instructions and Procedures

§  Coping With Pressures and Setbacks

§  Achieving Personal Work Goals and Objectives

 

Desirable Universal Competencies

§  Relating and Networking

§  Writing and Reporting

§  Learning and Researching

§  Adapting and Responding to Change

§  Robust time management

 

 

Sales Cycle Competencies

§  Making Contact

§  Understanding needs

§  Creating Options

§  Adding value

§  Building Desire

§  Presenting

§  Closing the Sale

§  Satisfying the Customer

§  Developing a Game Plan

§  Managing and Growing