
Telesales Executive Tewkesbury, United Kingdom Up to 17500
Telesales Executive
Location: Tewkesbury, United Kingdom | Salary: Up to 17500 | Posted: 5 Nov 2019 | Business Unit: UK Secure Solutions | Contracted Hours: Full-time | Employee Status: Permanent | Reference: 1900027C-internalMain Purpose of Job
Job: Telesales Executive
Location: Tewkesbury
Salary: £16,000 - £17,500
OTE: £25,000
Permanent: Full Time
To professionally sell the company’s Patrol & Response services and
suite of solutions by initiating contact with potential customers by various
communication methods, however, primarily by outbound telephone calls.
Key Tasks & Responsibilities
Delivery Focus
§ Making outbound telephone calls to potential customers, which will include the following:-
§ Describing the product benefits
§ Give advice about how these may benefit customers personally
§ Gathering and documenting information about the customer
§ Capturing and recording information through our account management system
§ Managing agreed follow up call cycles with the client.
Performance
§ Following up on leads, calling potential customers to understand if our solutions may be of interest to their business
§ To consistently achieve the agreed personal new business revenue targets and objectives
§ To meet required Lead Management, Outbound call and Proposal volume KPIs
Knowledge
§ To have complete understanding of the suite of G4S Solutions offered to customers and be able to communicate those effectively in a compelling manner to our prospective customers
§ Demonstrate a structured approach to winning new business and the ability to negotiate effectively at all levels.
§ Ability to articulate the benefits and specialised features of our solutions to positively influence customer purchasing decisions and add value.
Integrity
§ To act as a credible ambassador for G4S when making outbound telephone calls to potential customers
§ Manage own workload according to performance targets and objectives advising the Telesales Manager where tasks may not be completed within necessary timescales
§ Ensure emails are dealt with promptly and according to company procedures
§ To work with professionalism, honesty and integrity maintaining confidentiality
§ Treat people fairly, with respect, impartiality and consistency
Collaboration
§ Provide support to other team members, and fulfil any reasonable management request
§ To understand the organisation chart within the sales department, and build relationships with key personnel
§ Work positively and effectively across other business functions as required
§ To undertake all other reasonable duties as requested
Person Specification
§ Ideally proven experience in cold calling however this is not essential. A confident sales ability to pick up the phone and follow up cold leads will be considered.
§ Exemplary track record of achievement and high win ratios driven by cold calling activity
§ Experience of solution selling
§ The ability to ‘make it happen’
§ Excellent communication and listening skills
§ A polite, confident and friendly manner
§ Able to work under their own initiative
§ Confidence using computers
§ Enjoys working with customers and building relationships
§ A positive attitude
§ Flexibility and quick thinking
§ Perseverance and the ability to respect customers' answers
§ Good knowledge about all the company's products and services
§ To be well-organised and thorough, even under pressure
§ To enjoy working within a target-driven team environment
§ To understand and comply with the legislation relating to direct marketing
Competencies
Essential Universal Competencies
§ Working with People
§ Persuading and Influencing
§ Delivering Results and Meeting Customer Expectations
§ Following Instructions and Procedures
§ Coping With Pressures and Setbacks
§ Achieving Personal Work Goals and Objectives
Desirable Universal Competencies
§ Relating and Networking
§ Writing and Reporting
§ Learning and Researching
§ Adapting and Responding to Change
§ Robust time management
Sales Cycle Competencies
§ Making Contact
§ Understanding needs
§ Creating Options
§ Adding value
§ Building Desire
§ Presenting
§ Closing the Sale
§ Satisfying the Customer
§ Developing a Game Plan
§ Managing and Growing
Competencies
Essential Universal Competencies
§ Working with People
§ Persuading and Influencing
§ Delivering Results and Meeting Customer Expectations
§ Following Instructions and Procedures
§ Coping With Pressures and Setbacks
§ Achieving Personal Work Goals and Objectives
Desirable Universal Competencies
§ Relating and Networking
§ Writing and Reporting
§ Learning and Researching
§ Adapting and Responding to Change
§ Robust time management
Sales Cycle Competencies
§ Making Contact
§ Understanding needs
§ Creating Options
§ Adding value
§ Building Desire
§ Presenting
§ Closing the Sale
§ Satisfying the Customer
§ Developing a Game Plan
§ Managing and Growing
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