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Team Leader - UCLH London, Greater London £14.50

Team Leader - UCLH

Location: London, Greater London |
Salary: £14.50 |
Posted: 7 Jun 2022 |
Closes: 2 Aug 2022 |
Job Type: Full Time and Permanent |
Business Unit: UK Patient Transport Services |
Region / Division: UK & Ireland |
Reference: 11123

Role Responsibility:

Team Leader

Location: University College London Hospital (UCLH), NW1 2BU (North West London)

Salary: £14.50 per hour 

Full Time: 45 hours ( 5 out of 7 days, various shifts)




G4S Patient Transport Services are seeking enthusiastic people with a caring disposition to join our team based at UCLH. 



We transport patients to and from hospital safely, comfortably and on time. We work in partnership with NHS Trusts for the benefit of patients and to provide a high quality service. Our staff are highly trained and our vehicles are clean and well equipped to maintain or improve quality of life whilst patients are in our care.


As a Team Leader, the successful applicant will ensure the effective, efficient and safe day-to-day resource of operations by coordinating the distribution of patient journey’s and managing the operational staff.


What's involved:

  • Lead, motivate and monitor staff in order to develop and improve their skills, so that customer expectations are continually met or exceeded.
  • To liaise with Clinical staff to understand patient’s special needs and mobility to ensure their safe transport ensuring the patients dignity and respect is maintained.
  • Operate interchangeably as either driver or attendant in a single person or 2- person ambulance crew and act and promote teamwork to ensure high standards of service delivery.
  • Ensure the contracted service is delivered on a timely basis to the required standard in line with policies and procedures.
  • Available to transport patients as required.
  • Engage with Ward staff and patients to organise, and allocate resources to optimise service delivery.
  • Liaise with external agencies as required, ensuring that contractual issues are resolved & co-operation is achieved.
  • Provide support and advice to Ambulance Crews
  • Assist in the planning of the shift rosters, ensuring relevant cover throughout the year
  • Assist the Day controllers in planning the efficient and safe transport of  patients
  • Undertake supervision of journey to ensure compliance
  • Undertake regular checks to ensure cleaning requirement/rota’s are achieved
  • Ensure vehicle  and equipment checks are completed as required
  • Deal with staff matters which arise as first point of contact
  • Follow all appropriate safety procedures and report any potential hazards or possible misuse of the service to the Service Delivery Manager.
  • Carry out any other duties relevant to the role as directed by your Area Manager and/or Service Delivery Manager.
  • The post holder must not divulge any confidential information to an unauthorised person that they may access during their employment


The Ideal Candidate:


  • Full driving license required with no more than 3 points
  • Ability to work effectively as part of a team with strong communication skills, interpersonal skills and the application of a common sense approach
  • Duties will involve lifting and moving patients
  • A caring attitude towards patients and outgoing friendly manger, able to show empathy
  • IHCD FPOS (Advanced level)
  • Demonstrate high level of commitment to the provision of an efficient and effective service
  • Ability to work to deadlines, at times under considerable pressure, without compromising standards of performance, calm under pressure and be and professional at all times


In return, you will be provided with a G4S uniform, the opportunity to enrol into a company Pension scheme and G4S Life Assurance scheme and access to discounts including retails, dining and travel.


Other benefits and rewards of working for such a large organisation are:


  • Company pension scheme with employer contributions
  • G4S Life Assurance Scheme
  • Subsidised healthcare plan
  • Charity work- Match-IT and Payroll Giving
  • Employee Assistance Programme Scheme (Confidential Counselling Services, 24/7 support specialising in health and medical topics )
  • Refer A Friend Scheme
  • Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers

Covid vaccinations are preferred

This role requires the ability to work with vulnerable, frail people, with the need for medical treatment at hospitals in a caring and compassionate way. Because we are dealing with the vulnerable in a patient care environment, a full enhanced DBS check is required.


Safety is of paramount importance and the post holder must ensure that safe systems of work are followed without compromise. The post holder needs to be committed to maintaining high standards of customer care and service delivery that will include the responsibility of adequate safeguarding and prevent training and awareness and an understanding of reporting concerns to the line manager.




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