Support Service Operative

Location: NR6 5BE, Norfolk |
Salary: 9.21 |
Posted: 12 Oct 2020 |
Closes: 2 Nov 2020 |
Job Type: Permanent & Part-time |
Business Unit: UK Facilities Management |
Region / Division: UK & Ireland |
Reference: 9186

Role Responsibility:

This role and contract sit within our Facilities Management sector of G4S where we aim to improve the lives of people across the UK and Ireland by creating productive, safe and smooth working environments.


We have an opportunity for a Support Service Operative to join our team as part of our contract G4S Facility Services Healthcare – Norfolk and Suffolk Mental Health NHS Foundation Trust. You will be based in the Glaven Ward Hellesdon Hospital (postcode NR6 5BE).

This is a part-time role working 10 hours per week, weekend days between 0800- 1530.

Key Responsibilities will include:

  • To provide a high quality domestic and housekeeping service, to patients, staff and visitors maintaining a clean and safe environment in accordance with the specification. 

  • To be responsive to service needs as they arise and to constantly seek to improve the productivity and quality of the service. 

  • All work must be undertaken in line with health, safety, security and Company and Trust policies and procedures, including infection control. 

  • The post holder may work in an environment where they could be exposed to sensitive circumstances and will be exposed to some unpleasant environmental conditions. 

The Ideal Candidate:

Principal Duties and Responsibilities:

  • The regeneration/cooking of chilled/frozen meals at Ward level, ensuring safety procedures are followed with regard to the cooking cycle and service of lunch and supper to patients. 

  • Order and monitor – Ward kitchen provisions. 

  • Monitor food wastage and report to nursing staff if a patient has not eaten. 

  • Ensure the kitchen is maintained in a clean and hygienic state and all cleaning schedules adhered to. 

  • The effective cleaning and maintenance of all hygiene standards within a designated area and all of its facilities. 

  • Ensure confidentiality, privacy and dignity is maintained at all times in accordance with the Data Protection Act and in line with Company and Trust policy, where appropriate. 

  • Responsible for the security of alarms, keys and access swipes.

  • Use all mechanical and electrical equipment in a correct and safe manner, using appropriate methods of work, following training, including trolleys and cleaning equipment.

  • Maintain a clean, neat and tidy appearance, complying with Company and Trust uniform and hand care guidelines and high standards of personal hygiene. 

  • Participate as required, in regular team meetings, performance reviews, job chats, return to work discussions and co-operate with accident and other investigations. 

  • Report immediately, any faults or defects to Trust or Company equipment or premises, especially those which could be dangerous.

Additional Information:

Previous experience is not essential as full training will be given.

Advanced Search: