Location: Norwich |
Salary: 10.79 |
Posted: 25 Nov 2021 |
Closes: 23 Dec 2021 |
Job Type: Full Time and Permanent |
Business Unit: UK Facilities Management |
Region / Division: UK & Ireland |
Reference: 10974

Role Responsibility:

This role and contract sits within our Facilities Management sector of G4S where we aim to improve the lives of people across the UK and Ireland by creating productive, safe and smooth working environments.


We have an opportunity for a Cleaning Supervisor to join our team as part of our contract with the Norfolk and Suffolk NHS Foundation Trust, based at Julian Hospital, NR2 3TD.


This is a Full Time role where you will be working 37.5 hours per week, covering various shifts across a 2 week rota (Week 1: Mon, Tues, Wed, Thurs, Sat and Sun 07:00 - 19:00. Week 2: Tues, Wed, Thurs, Fri 11:00 - 19:00)


As Cleaning Supervisor you will provide holiday and absence cover for our four Norfolk locations, which will include weekend cover.


You will be responsible for the planning, supervision and control of the day-to-day Housekeeping and Healthcare Cleaning Services, ensuring that service delivery meets with the required service standards within designated areas of control within the Norfolk & Suffolk  NHS Foundation Trust.



Other Key Responsibilities:


Health and Safety

  • Maintain a Healthy, Safe and Secure working environment in line with current legislation, G4S and Trust policies and procedures.

  • Engage all staff in awareness of and adherence to maintenance of a safe working environment.

  • Ensure all staff receive H&S training as relevant to their role.

  • Participate in the service of specific health & safety information, risk assessments and method statements.

  • Report any incidents or complaints effectively and within G4S, Trust and legislative guidelines.

  • Ensure that all staff within the services use all mechanical and electrical equipment in a correct and safe manner, using appropriate methods of work and complying with training and PPE requirements.


Planning and Control

  • Monitor and control costs associated with the department’s service provision in line with management instruction.

  • Ensure correct resource levels are maintained to meet service provision.

  • Support/liaise with line management in the production of operational rosters.

  • Manage annual leave requests in accordance with operational requirements and management instruction.

  • Ensure forward planning with training sessions from the annual training calendar.

  • Promote and maintain accurate completion of paperwork.



  • Conduct yourself in a professional manner ensuring confidentiality, privacy and dignity is maintained at all times in accordance within G4S Trust and legislative policies and guidelines.

  • Ensure that all communications from the Trust, Client Teams, and the Company are cascaded as appropriate.

  • Build strong relationships and develop effective communication with the Trust Client(s), and other NHS customers to support building and maintaining excellent relationships.

  • Demonstrate a proactive approach in response to the needs of the customer.

  • Maintain clear brand standards in line with the strategic intent of the account.

  • Ensure the image of the service reflects the professional image of the company.



  • Ensure the quality and performance of the service provided by the department is monitored and reported as required.

  • Act upon audit feedback, initiating appropriate actions where necessary.


People Management

  • Provide supervision, guidance and support to staff within the Housekeeping and Healthcare Cleaning Services to ensure they carry out their roles efficiently and effectively and comply with relevant legislative, G4S and Trust operating standards to achieve the department’s service provision objectives.

  • Ensure positive employee relations are maintained through effective and consistent application of both G4S and Trust communication, training and managerial practises.

  • Ensure staff are supervised in accordance with the relevant G4S or Trust policy in relation to training, absence management, disciplinary and grievance.

  • Create, maintain and enhance effective working relationships with the Trust, G4S colleagues and other interested organisations and individuals.

  • Conduct the Company’s appraisal process for subordinates, identifying their development and training needs and facilitating solutions to address them.

  • Engage in the process of identifying your own personal development and training needs and to attend agreed programmes of training.

  • Participate and conduct, as required, in regular team meetings, performance reviews, job chats, return to work discussions and accidents and other investigations.

  • Ensure all staff attend the company induction and training into the service.


Change Management

  • Support service change, delivery of results and service excellence.

  • Supervise the G4S team, seeking to motivate and develop all members through excellent communication.

  • Undertake project work as determined by the line manager.

  • Be an active member of the management team and participate in the continuous development/improvement of the overall service provision.

  • To carry out other related duties as required in keeping with the grade and purpose of the post.

The Ideal Candidate:

Essential Criteria

  • Experience at interfacing at various levels throughout the organisation, gaining and maintaining credibility with all people.

  • Excellent Communication Skills.

  • Ability to influence and work under some pressure.

  • Good team player.

  • Degree of initiative and creativity.

  • Can demonstrate an eye for detail and the ability to work to deadlines.

  • Creative and effective reaction to operational issues.


Desirable Criteria:

  • Level 3 Food Safety Certificate.



  • Competitive Salary

  • Enhanced pay rates at Weekends (50% Saturday and 100% Sunday)

  • 27 days annual leave plus Bank Holidays (pro-rata for part time employees)

  • Company Sick Pay

  • Company Pension Contributions

  • Life Assurance Scheme

  • Employee Discounts Scheme




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