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Supervisor - Security Operations Center Moncks Corner, South Carolina Competitive with Great Benefits

Supervisor - Security Operations Center

Location: Moncks Corner, South Carolina |
Salary: Competitive with Great Benefits |
Posted: 18 Nov 2019 |
Closes: 18 Dec 2019 |
Job Type: Permanent & Full-time |
Business Unit: US Secure Solutions |
Region / Division: North America |
Reference: G4S/TP/3742188/175951

Job Introduction:

PLEASE CLICK APPLY OR TEXT "JOBS" TO 561-660-9797 FROM YOUR SMARTPHONE!

The world's leading private security organization, G4S, has an immediate job opportunity for a Security Operations Center (SOC) Supervisor. The Security Operations Center Supervisor is responsible for overseeing the daily operations of the SOC. The SOC Supervisor leads, coaches and develops a team of SOC Operators. The Supervisor acts as the incident leader for most business disruptions and crisis incidents and supports leadership during the activation of escalated incidents. The Supervisor partners with site leadership and employees to support any operational issues and prepare for potential incidents.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

As a full time employee of G4S, you will be entitled to the following benefits:

  • Major Medical, Dental and Vision
  • Paid vacation
  • 401K
  • Opportunities for additional training to aid in your professional development

As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.

Further, as a current employee you will be eligible to participate in large group rates for the following benefits:

  • Critical Illness
  • Accident Insurance
  • Whole Life Insurance
  • Individual Short-Term Disability
  • Pre-Paid Legal Services
  • Identity Theft Services
  • Pet Insurance

In addition, G4S provides benefits that are automatically available to all full or part-time employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!

  • RxCut Pharmacy Discount Program
  • Doctor on Demand
  • Qualsight LASIK Savings
  • Perks at Work: G4S Employee Discount Program
  • Alliant Credit Union
  • Purchasing Power
  • Active & Fit: G4S Fitness Center Membership
  • FinFit: Financial Wellness Program
  • DailyPay: Access your pay when you need it

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.


Role Responsibility:

Specific Duties and Essential Functions

  • Conduct training and exercises as necessary for SOC operators to improve on SOC protocols and operator proficiency and readiness
  • Oversee the daily operations of the SOC. This includes, but is not limited to the following: ensuring the SOC team is aware of the daily activities/schedule, addressing scheduling concerns/gaps, approving reports, and briefing leadership on incidents - potential or realized
  • Act as the incident leader for business disruptions and crisis management
  • Answer routine and emergency calls, monitors alarms and video equipment including fire alarms, door alarms, and duress alarms
  • Dispatch security officers, Emergency Response Team (ERT), facilities, police, fire and EMS personnel as required
  • Maintain various records of communications and events 
  • Recognize and identify SOC requirements for additional software, hardware or staffing modifications
  • Work collaboratively with the SOC, Global Security Operations Center (GSOC) and security leadership team to prepare for, respond to, and recovery from all incidents and crisis events that may impact the client domestically and internationally
  • Use multiple internal and external resources to gather and manage information and intelligence about events that are occurring both domestically and internationally that may impact the client
  • Communicate and disseminates information, using established communication vehicles, to key partners using best practices.
  • Take an active role in position related projects. The levels of responsibility will vary from consulting to owning projects based on the individual
  • Manage the maintenance of tools and technologies


The Ideal Candidate:

Education, Licenses and Certifications Required

  • Must possess a high school diploma or equivalent
  • Ability to meet and maintain any applicable state licensing requirements
  • Must possess a valid driver’s license

Type and Length of Specific Experience Required

  • Must have prior experience as a team leader
  • Must possess one or more of the following:
    • Associate's degree in Criminal Justice, Communications or related field
    • High School diploma or equivalent with a minimum of 2 years of security, dispatch, or control room experience

Skills Required

  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail

Other

  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Proven ability to influence key business partners
  • Ability to build strategic vision and drive organizational change
  • Strong organization and planning skill with the ability to work in and define ambiguity/gray areas
  • Advanced computer skills and proficiency
  • Strong inter-personal and networking skills with a strong ability to work in a team environment
  • Ability to multi-task, discerns patterns in details
  • Excellent verbal/writing skills
  • Think through problems for logical solutions, and remain calm and professional under stress
  • Able to speak clearly, give direction, and provide guidance to employees and security staff during emergencies
  • Able to work and communicate effectively with all levels of leadership
  • Subject to a drug screen to the extent permitted by law
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment:  Indoor with minimal to no exposure to extreme temperatures

Major activity:  Sitting, standing, speaking listening, observing

Physical efforts to carry out job duties:  Sitting, and standing.  Minimal to no stooping or kneeling.


About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link: http://g4s.us/en/Contact-Us/Local-Offices


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