Supervisor - Emergency Response Services (Fire & Ambulance)

Location: Nairobi |
Salary: Competitive Market Rate |
Posted: 22 Jan 2020 |
Closes: 5 Feb 2020 |
Job Type: Permanent & Full-time |
Business Unit: Kenya |
Region / Division: Africa |
Reference: G4S/TP/5086074/182957

Basic Salary

Pension Scheme

Medical Insurance 

Group Personal Accident Cover

Job Introduction:

To ensure effective and efficient management of resources and work processes that will ensure that all the contractual obligations to customers are achieved in a cost effective manner whilst the company prescribed procedures and standards are applied. 

Role Responsibility:

  • Drive revenue growth by identifying new business opportunities in the area sphere of operations through an integrated security solutions approach
  • Ensure labour efficiency controls e.g. optimal establishment, overtime control, proper billing by confirming the accuracy of the A – Register
  • Coordinate the provision of contractual and ad hoc security services to ensure that they are executed profitably and in compliance to standardized business practices
  • Identify areas of improvement in the operations, eliminate waste and propose corrective actions that meet challenges and leverage growth opportunities
  • Effective people management and maintain excellent employee motivation, performance management and engagement
  • Ensure maintenance of customer service levels and address customers’ requests and complaints promptly
  • Facilitate continuous training programs for response crew to meet customer service levels in line with statutory authorities requirements
  • Ensure quality and professional execution of external customer training in line with laid down statutory authorities requirements
  • Ensure strict compliance with the G4S Health and Safety golden rules, minimum standards and all related policies
  • Support and implement health and safety initiatives at the lowest level and carry out pre-deployment and continuous risk assessments of sites to ensure that they are safe working environment
  • Coordinate/Investigate Health and Safety incidents to identify the root course and implement preventive measures
  • Ensure incident reporting takes place as per procedure
  • Engage employees on a regular basis and establish an effective means of consultation with employees on matters of health and safety
  • Identify and reward good safety behavior and ensure there is a fatigue management plan in place where necessary


The Ideal Candidate:

Knowledge and Qualifications

  • Tertiary Education in a Business related field and any other relevant qualification
    • Subjects in Fire & Emergency Services and Rescue Operations is mandatory
    • Training proficiency is mandatory
  • Kenya market
  • Kenya legislation
  • At least 5 years’ experience in Fire Protection & Fire Rescue Operations
  • Proven business acumen

Technical Skills

  • Financial Acumen
  • Conflict Management
  • Negotiation
  • Microsoft Word – Intermediate level
  • Microsoft Excel – Intermediate level (Advance level are advantageous)
  • Microsoft PowerPoint – Basic level
  • Google suite of products
  • Emergency response training skills

Behavioural Skills – Management

  • Awareness of the marketing environment
  • Delivering strategy
  • Driving change
  • Leading people
  • Delivering performance
  • Working with complexity
  • Managing professionally
  • Customer focus
  • Collaborating and Co-operating

About the Company:

G4S is the leading global integrated security company specializing in the provision of security products, services and solutions. The group is active in more than 110 countries, and is the largest employer quoted on the London Stock Exchange with over 623,000 employees and has a secondary stock exchange listing in Copenhagen. We specialize in outsourced business processes and facilities in sectors where security and safety risks are considered a strategic threat.

G4S in Africa:

G4S is the largest private sector employer and largest security company in Africa, with operations in more than 30 African countries and more than 122 000 employees on the continent. In Kenya, G4S employs more than 14,000 people and we have a presence in all major urban centres within the country

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