SOC Supervisor Dublin, Ireland 18.50 hourly

G4S Secure Solutions (Ire) are currently recruiting for experienced SOC  Supervisor to cover the Day shifts for our client site in Dublin City Centre, this  position offers an immediate start for the right candidate. 

Competitive rate of pay €18.50 p/h 

 

Main duties and responsibilities, inclusive of but not limited to 

● Monitoring Access Control & Camera Systems 

● Provide training, support, and supervision of the SOC Personnel 

● Ability to analyze problems, identify causes, and implement results-oriented solutions 

● Must have the ability to develop, write clear, concise emails and memos 

● Ability to work independently while also being a team player 

● Report directly to SOC Manager 

● Collect, analyze and interpret intelligence & data metrics 

● Leverage technology, reporting, and investigative skills to respond to requests, initiate and resolve case 

● Support customer operations and the day-to-day operations of the SOC 

● Address Access Control Alarms via Access Control Systems & Cameras 

● Coordinate & communicate with all Office Coordinators in EMEA region 

● Compile daily SOC activities and metrics into daily, weekly, and monthly reports 

● Creating Incident Reports as described in SOC Protocols 

● Ensure SOC Manager is aware of all global security operations 

● Answer telephone calls and provide security services coordination 

● Use radio to dispatch and track Security Officers calls for requests 

● Identify and Log Access Control malfunctions 

● Raising tickets for failing equipment, systems or facilities requests 

Coordinating Emergencies 

● Coordinate Emergency incidents with Physical Security Officers 

● Coordinate & communicate with First Responders 

● Participate in regular training and scenario-based security drills 

● Coordinate Emergency incidents by following the escalation policies 

● Understand and execute Emergency SOC Protocols 

Experience 

● Excellent knowledge of CCTV, integrated access control, intruder alarm systems and  procedures in the SOC environment. 

● Previous experience in managing/supervising SOC operations

● Access Control System (Lenel, S2, CCure etc.) & CCTV (Milestone, Genetec etc.) experience  is essential  

● Experience in Incident Threat Monitoring, Travel Monitoring and Mass Notification Software ● Strong IT skills – including excellent knowledge of Microsoft systems including but not limited  to, Office, Word, Excel, PowerPoint and Outlook 

● Experience in providing comprehensive oral and written reports in structured clear and  informative manner 

● Excellent customer service skills 

● Excellent communications skills 

● Have 1+ years of Security Operations Centre supervisory/management experience 

● Must have valid PSA License  

 

Personal Attributes 

● Excellent interpersonal skills 

● Capable of responding calmly and effectively to situations 

● Effective multi-tasker with a proven ability to work under pressure 

● Excellent written and oral communications skills 

● Excellent timekeeping and attendance record 

● Ability to work to own initiative and under minimal supervision 

 

Why should you join the Global Leaders in secure solutions 

 

● Work as an integral part of an ever-expanding global team of security experts  

● 20 days annual leave per year, 8 days in lieu of bank holidays worked or not worked  ● Strong personal Development encouragement backed with lots of training and progression  opportunities 

● Regular Appraisals and salary increase 

● Fantastic Healthcare Assistance including Eye care 

● Employee recognition benefits  

● Free life advice and Counselling services  

● Service awards  

● Tax saver and bike to work scheme after 12 months of service 

● SIPTU representation rights  

G4S is an Equal Opportunities Employer