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SOC Supervisor - Sandton G4S Secure Solutions Sandton R0.00 - R0.00

SOC Supervisor - Sandton G4S Secure Solutions

Location: Sandton |
Salary: R0.00 - R0.00 |
Posted: 9 Sep 2020 |
Closes: 9 Oct 2020 |
Job Type: Permanent & Full-time |
Business Unit: South Africa - Secure Solutions |
Region / Division: Africa |
Reference: G4S/TP/3620871/197296

Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.


Job Introduction:

The Shift Supervisor supports the Bank’s Security in managing Security Operations Services.


Role Responsibility:

  • Manages and supervises management and daily staff to ensure access control, visitor support, and alarm response and dispatch operations are being executed in full compliance with contract requirements.

  • To works in collaboration with the Regional Lead & SOC Managers, and Shift Supervisors to ensure all contract obligations are met.

  • Supervises Security Control Center operations to include: Access Control/Response/Circulation Enforcement, Badge Administration, and Common Access Card Administration.

  • Ensure all security personnel are properly trained and capable of conducting primary duties at the SOC.

  • Provide first response & assessment of emergency situations (First aid, Adult CPR, external defibrillator certifications)

  • Conduct security inspections, respond to alarms, incidents and emergencies and provide assistance as required

  • Includes all other tasks as in SOC operator’s responsibilities to be provided and managed as and when required.


The Ideal Candidate:

  • High school diploma or equivalent required. Bachelor's degree preferred.

  • Training or experience in an operations/law enforcement dispatch center preferred.

  • Above average computer proficiency.

  • Excellent verbal and communication skills.

  • Strong analytical and problem-solving capabilities.

  • Self-motivated and comfortable working without direct supervision.

  • Comfortable in a team environment.

  • Ability to multi-ask while remaining detail oriented.

  • Strong decision-making ability during emergency situations.

  • Must be able to speak clearly while providing guidance during emergencies.

  • Able to work and communicate effectively with all levels of leadership.

  • Must pass pre-employment criminal and financial background checks.

  • Must pass pre-employment drug screening.

  • Good working knowledge of Microsoft Office tools and enterprise access control and alarm monitoring systems; previous experience with Lenel OnGuard System is highly preferred

  • Self-motivated, curious, knowledgeable about news and current events

  • An in-depth knowledge of protective security, fire protection, information security, crisis management, local rules and regulations setup by authorities in Africa and its adherence. 

  • A thorough understanding of the bank's business and all type permits / licensees

  • Comprehensive knowledge of bank business and how to identify and measure risks. 

  • Project management and presentation skills with the ability to facilitate critical decisions.

  • The ability to analyse complex situations and translate these into concise written communication. 

  • The ability to work independently under tight deadlines and with high degree of initiative. 

  • Understanding of lease negotiation process

  • Effective interpersonal skills, influencing teams and diplomacy to achieve program outcomes

  • Intelligent client capability to translate between business and technical objectives


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