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SOC Operator (Sandton) - G4S Secure Solutions Sandton Market Related

SOC Operator (Sandton) - G4S Secure Solutions

Location: Sandton |
Salary: Market Related |
Posted: 9 Sep 2020 |
Closes: 9 Oct 2020 |
Job Type: Permanent & Full-time |
Business Unit: South Africa - Secure Solutions |
Region / Division: Africa |
Reference: G4S/TP/3620871/197298

Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.

Role Responsibility:

  • Acknowledge alarms and dispatch personnel as needed

  • Dispatch Security Officers to service calls and emergency situations

  • Notify, assist and direct external emergency personnel and internal Emergency Response Team as necessary

  • Monitor email inboxes, work order service requests and all communications devices; prioritize and process incoming information according to procedure

  • Support the badging function as requested

  • Ensure the Sr. Manager, Security and Safety and appropriate management is apprised of all significant and unusual events in real-time, and documentation is maintained

  • Investigate incidents and create accurate and timely incident reports, escalating to the appropriate persons as necessary

  • Perform audits of all operational equipment and software to ensure proper functionality

  • Generate briefing reports of emerging situations based on information received

  • Perform other tasks and duties of a similar nature and scope as assignee

  • Answering and responding to routine and emergency calls.

  • Monitoring alarms and video equipment including fire, access and duress alarms, and providing general assistance to both employees and corporate staff.

  • Maintaining records of communications and events.

  • Assisting the Intelligence team in identifying and monitoring individuals or events of concern for our clients.

  • Escalating unusual/critical event information to relevant supervisory personnel and others as designated by the bank.

  • Triaging events for immediate action

  • Perform Lenel Access Cards provisioning

  • Dispatch and coordinate response to security incidents that occur on bank’s premises or events, using the appropriate communication methodology, including but not limited to, radio, telephone, satellite phone, email, text message, video. Response may be to medical emergencies, burglary, fire, duress alarms, travel emergencies and other events or needs

  • Liaison with security & SOC managers and other key players to obtain updates and share pass down communications pertinent to access control management to field staff.

  • Manage and track the authorization and access levels of the client’s contract and vendor employees

  • At bank's direction, may provide liaison with law enforcement, fire department, or industrial and civil emergency response organizations related to emergencies on Bank’s property

  • Receive, evaluate and disseminate incoming information and reports from client Security personnel, Security Specialists in the field, contractors, suppliers, reporting parties, and local agencies

  • Communicate out-of-the-ordinary or abnormal conditions to Bank’s Security personnel, SOC Manager, Regional Managers and Security Specialists in the field

  • Operate and monitor computer workstations, alarm monitoring and access control system (Lenel) and Closed-Circuit Television; administer and maintain process control systems and databases used within the control centre

  • Monitor and maintain the help tickets system related to system or warranty building items and escalate all items pertaining to critical facility spaces to the client

  • Assist in coordination of service requests for after hour call transfers, access, additional security officer deployment or re-posting as requested

  • Detect, classify, record and investigate incidents (re: events, activities, incoming information or intelligence) via research of access control and video review as directed by the Bank Security management

  • Conduct monthly camera and door audits and remote unlock requirements

The Ideal Candidate:

  • High school diploma or equivalent required. Bachelor’s degree preferred.

  • Training or experience in an operations/law enforcement dispatch centre preferred.

  • Above average computer proficiency.

  • Excellent verbal and communication skills.

  • Strong analytical and problem-solving capabilities.

  • Self-motivated and comfortable working without direct supervision.

  • Comfortable in a team environment.

  • Ability to multi-ask while remaining detail oriented.

  • Strong decision-making ability during emergency situations.

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