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Site Engagement Officer Belfast, United Kingdom TBC0.00 hourly

Site Engagement Officer

Location: Belfast, United Kingdom |
Salary: TBC0.00 hourly |
Posted: 14 May 2021 |
Business Unit: UK Secure Solutions |
Contracted Hours: Full-time |
Employee Status: Permanent |
Reference: 2100014A-internal

 

Purpose:

To be a support contact for The G4S PSNI contracted officers, providing a two way communication channel between the employees and the management team. The person will have responsibility for supporting their station team in scheduled shift rotations and general operational matters to enhance the service need. The appointed person will support the Contracts Manager in:

  • Supporting and encouraging open dialogue from work colleagues to improve and enhance their work experience and customer satisfaction.
  • Providing support and guidance to employees to enable them to successfully carry out their daily duties.

 

Responsibilities: 

1.  To be a point of contact, advice for employees, enabling and supporting them to carry out their roles.  

3.  To identify and escalate issues within their station to their Contracts Manager for resolution.

4.  To communicate business information and gain feedback from their work area.

5.  To be aware of the issues surrounding Health & Safety within the workplace environment. 

6.  To attend regular structured meetings with their Line Manager. 

7.  Any other duties as required by the Line Manager.

 


 

Essential Criteria:

  • Possess Security Industry Authority License for Security Guarding;
  • Basic IT skills in Microsoft Word, Outlook and familiar with Javelin.
  • Ability to work as a member of a multi-disciplined team;
  • Customer awareness;
  • Good oral and written communication skills;
  • An aptitude for attention to detail and the maintenance of accurate records;
  • The ability to remain calm and focused within a pressurised environment;
  • A strong commitment to delivering excellent customer service
  • Complete administration procedures/occurrences
  • Problem solving skills
  • Ability to work on own initiative

Must have a minimum of 5 years site experience as a senior officer at the stated station (Lisnasharragh, Seapark and Strand Road).

Flexibility to meet the service demand is essential and be part of the rotating shift pattern, 24/7, including nights and weekends.

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