Shift Supervisor

Location: Cheltenham, Gloucestershire |
Salary: £41,919.50 |
Posted: 28 Jun 2022 |
Closes: 26 Jul 2022 |
Job Type: Full Time and Permanent |
Business Unit: UK Facilities Management |
Region / Division: UK & Ireland |
Reference: 11403

Role Responsibility:

Shift Supervisor


Full time, 42 hours, various shift including unsocial hours

£41,919.50 per annum


Including an annual retention bonus of £2,000 (pro-rata), plus a holiday allowance of 22 days holiday per year, including Bank Holidays, plus 2.5 Privilege days per year.


We are looking for a Shift Supervisor to join our team based in Cheltenham, Gloucestershire, who will be responsible for the supervision of the shift team undertaking PPM and Reactive Works. The role attracts enhanced responsibility out of hours; supervisor becomes G4S on site focal point for Hard FM escalations.


This is a full time role working 42 hours per week across various shifts between Monday and Sunday. The role will involve working flexible hours that include early mornings and evenings.  The role will also require the successful candidate to undertake over time where required and Supervise the Shift Team on a rota basis of 24 hours / 7days / 365 days per year.


Key Responsibilities will include:


  • Supervise all staff, PPM & reactive works, tools and sickness cover carried out in accordance SLA’s & KPI’s, site policies H&S Rules and Regulations.

  • Supervise on-site contractors, ensuring their work is satisfactorily completed in line with SLA’s.

  • Contribute to site performance trends to identify risk and opportunity improvements.

  • Monitor, operate and utilise BMS, ENMS and FMIS outputs to optimise service delivery.

  • Respond to defects, faults and client requests. Work with others to identify root causes to prevent re-occurrence.

  • Maintain records; produce regular and ad hoc reports as required.

  • Ensure all planned maintenance tasks are completed within the designated time period to enable full compliance.

  • Plan, coordinate and arrange ordering of materials completing appropriate paperwork in a timely manner to enable service delivery.

  • Undertake auditing, review productivity, drive innovation and quality within service delivery in your area of responsibility.

  • Address all HR issues from direct reports involving line manager / HR team where appropriate.

  • Arrange suitable team cover as a result of sickness / leave to ensure continuity of service delivery.



  • Develop and maintain day to day contact with client representatives.

  • Live G4S values and act as a G4S ambassador in all interactions with client and contractor representatives.

  • Adhere to corporate security policies.

  • Identify training and development to satisfy corporate objectives and define succession plans.

  • Ensure the professional attitude and image in all aspects of service delivery throughout all your team.

  • DV clearance will be required to fulfill this role.

The Ideal Candidate:

Essential Criteria:

  • Supervisory experience.

  • Five years experience in the appropriate work area.

  • Recognised relevant qualifications.

  • Experience in working in a commercial or industrial FM service delivery environment.

  • BSC level 1 & 2.

  • Microsoft Office familiarity.

  • IOSH supervise safely.

  • IT literate.


Desirable Criteria:

  • IOSH managing safely.

  • HNC/HND engineering.

  • NVQ4 engineering.

  • BIFM level 3 or above.

  • AP by discipline.

  • Hard FM delivery within a commercial environment.

  • Member of or working towards a professional body.

  • MS Office to introductory level.



  • £2,000 annual retention bonus.

  • 22 days holiday plus 2.5 privilege days.

  • Company pension scheme with employer contributions.

  • G4S Life Assurance Scheme.

  • Subsidised healthcare plan.

  • Charity work- Match-IT and Payroll Giving.

  • Employee Assistance Programme Scheme (Confidential Counselling Services, 24/7 support specialising in health and medical topics).

  • Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.

  • Progression, training and development opportunities. 


The successful candidate must be willing to undergo and obtain extended security clearance in order to commence employment with us. On commencement of employment there is also a 2.5%  of annual salary ‘Golden Hello’.

As a leading Facilities Management company, G4S FM improves the lives of millions of people across the UK and Ireland by creating productive, safe and smooth working environments. We provide integrated FM Services in a wide range of environments.  

Our values are integral to everything we do. We act with integrity and respect. We are passionate about safety, security and service excellence and we achieve this through innovation and teamwork. We are a sustainable, ethical business and this is key to the ongoing success of G4S FM.

If you believe in our values as much as we do and would like a job that makes a difference, then this is an exciting opportunity.



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