Customer Service

Service Performance Reporting Analyst Tewkesbury, United Kingdom Up to 30909.03

Service Performance Reporting Analyst

Location: Tewkesbury, United Kingdom |
Salary: Up to 30909.03 |
Posted: 10 Sep 2021 |
Business Unit: UK Secure Solutions |
Contracted Hours: Full-time |
Employee Status: Permanent |
Reference: 21000265

The role of the Service Performance Analyst is to manage and maintain the

performance of our largest customer. Insuring all inputs and outputs work to the

required standards.

The SPA will access, collate, analyse and process data received from all sections of the

Accounts structure, relating to service delivery and performance, and prepare and produce

reports both for the Account Management team and the Authority & Integrator in the

formats and frequency required.

 

RESPONSIBILITIES / ACCOUNTABILITIES:

Maintain the integrity and performance of the contract

Develop and improve reporting performance, data integrity and accuracy

Analysis of data and information

Preparation of reports for authority, Integrator and G4S Management

Communication with members of the G4S business in all areas

Analysis of work orders with a high level of accuracy

Assist with the training and support of new staff

Prioritising own work whilst ensuring service level agreements are met

Assist the Contract Management team with reports and information distribution as

required.


Experience Required

Previous analytical experience with operational systems & technical competency

Google Office software

HTML & Scripting

Work order management software

Desktop IT skills Excel Functionality

Enthusiasm & Drive

Customer Service Excellence

Security Services & Systems knowledge

Ability to create reports and work with detailed analysis

Problem Solving

Excellent Communication skills

Quality Awareness

Analysing, Planning and Organising

Leadership & Team Management.

 

Benefits

  • You will receive a highly competitive salary

  • 25 days annual leave plus Bank Holidays

  • Pension / Life assurance

  • Perks at Work Scheme

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