Service Engineer

Location: Hereford, United Kingdom |
Salary: Up to 32000 |
Posted: 28 Apr 2022 |
Closes: 30 Jun 2022 |
Business Unit: UK Secure Solutions |
Contracted Hours: Full-time |
Employee Status: Permanent |
Reference: T210002WL

G4S Fire & Security Systems (UK) is part of G4S Secure Solutions (UK), the UK’s largest private provider of security solutions. An exciting opportunity has arisen for a Security Systems Engineer. 

The project will involve working with world-class enterprise electronic security systems and would suit both experienced candidates, but also candidates with a good grounding in electronic security systems or IT systems (Networks and Servers) with a strong desire to step up and learn.


  • Attend to reactive fault calls as directed by the team co-ordinators and / or Manager, with rectification of fault on first visit being a critical KPI.
  • Carry out rolling programme of preventative maintenance as scheduled by the team co-ordinators and / or Manager.
  • Carry out additional installation and commissioning works as directed by team co-ordinators and / or Manager.
  • Assist Tech Support Engineer and Project Manager in the pre-production test environment before release into the live environment.
  • Assist the Design Team in conducting surveys around the site for additional works.
  • Accurate collection and recording of site hardware and software configuration information.
  • Maintain site stock (spares) levels .
  • Maintain accurate and timely records.
  • Provide cover on an out of hour’s basis on a rotating basis.
  • Assist the Health and Safety Lead and Manager in ensuring audits are carried out for quality procedures.
  • In conjunction with the Manager and Health & Safety Manager, to assist in the production of Risk Assessments, Method Statements and other documentation as required to gain Permits to Work in a timely manner
  • To proactively interact with other site based teams, building a good rapport, ensuring the smooth flow of information to enable the efficient running of the site operation.
  • To work in absolute compliance with all site procedures and embrace the customer’s ‘Zero Harm to People and the Environment’ mantra.
  • Carry out any additional tasks that may be required.



  • A minimum of 5 years experience installing and / or servicing a wide product base within the electronic security industry – typically Access Control, CCTV and Intruder alarm systems.
  • Broad IT knowledge, eg. software installation into Windows Operating Systems, IP based systems  and  networking principles. 
  • Knowledge of basic electrical principals such as measuring voltage, resistance and current.  Basic knowledge of electrical components such as relays and resistors.
  • Good attention to detail in order to ensure that all paperwork is correctly completed and procedures are followed within the allotted timescales.
  • Experience of Enterprise wide Access Control/CCTV systems, and PIDS Systems with PSIM integration
  • Experience of working in a high security environment
  • Previous or current clearance to SC level. 
  • Experience of working within the Mechanical/Electrical Construction Industry.
  • Comfortable working irregular hours and being on a 24/7 call rota
  • 5 year checkable employment history & Right to work in UK/EU unrestricted
  • Fluent in written and spoken English
  • An IT or Electrical/Electronic qualification such as a HND or Degree.

In return:

  • Salary of up to £34,000
  • Car
  • 25 days annual leave
  • Pension/Life Assurance
  • Perks at Work Scheme

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