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Service Desk and Field Engineer Centurion Pretoria 0.00 - 0.00

Service Desk and Field Engineer

Location: Centurion Pretoria |
Salary: 0.00 - 0.00 |
Posted: 22 Sep 2021 |
Closes: 29 Oct 2021 |
Job Type: Permanent & Full-time |
Business Unit: South Africa - Secure Solutions |
Region / Division: Africa |
Reference: G4S/TP/6193749/217905

Package

Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice


Job Introduction:

  • To delivery ICT operations and service excellence to end users, contracts and geographical locations across all G4S businesses in the Africa region.


Role Responsibility:

KEY PERFORMANCE AREAS

1. IT Operations

  • Establish good and effective working relationships with users/stakeholders at all levels, within business and technology teams, to achieve optimal business effectiveness and delivery against budgets.
  • Support and maintain hardware, including local networks, software and fault logs, interfacing with Senior Engineers in respect of the WAN and Server infrastructure.
  • In conjunction with the IT Service Desk, acting as 1st & 2nd line support, diagnose breakdowns /faults and take corrective, remedial action as necessary, to sustain ICT Service – either owning issues to resolution or ensuring a clear hand-off to another issue owner.
  • Advise, agree and implement the distribution, use and best practice of software across available hardware to optimize end user efficiency and consistency.
  • Guide and coach end users to optimize use of desktop and thin client software.
  • Ensure compliance of all statutory requirements relating to ICT, including software licenses.
  • Ensure only approved software is installed to ensure continued support for the end user.
  • Check end user compliance with IT policies, with particular reference to the security policy.
  • Ensure full Asset Management, Incident logging and updates, Service Request capture and other ITIL related activities for allocated sites.

 

  • 2. Health and Safety

 

  • Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.
  • Participate in safety forums created by company for example safety meetings and safety talks
  • Report all safety incidents to the relevant people
  • Discuss all safety incidents on all levels
  • Follow-up on any activities assigned through safety meeting/committee/representative/management
  • Attend safety education and refresher programmes
  • Comply with safety policies and procedures at workplace
  • Distribute safety information as and when required
  • Wear protective clothing all the time

 

 


The Ideal Candidate:

MINIMUM REQUIREMENTS

Qualification

  • MCSA
  • Hardware and/or Networking certifications advantageous

Experience

  • Google Admin and Google for Work experience advantageous
  • 2 years in IT Support

Skills and Attributes

  • Performance Driven
  • Excellent in Teamwork and Collaboration Management
  • Customer Thinking
  • Working with Complexity
  • Driving Change
  • Delivering Performance
  • Excellent technical skills and the ability to interface with users at all levels.
  • Excellent communication skills, professional appearance and customer service skills required


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