Service Delivery Manager (Maintenance and Engineering) Rugby, Warwickshire £40,000 - £45,000

Service Delivery Manager (Maintenance and Engineering)

Location: Rugby, Warwickshire |
Salary: £40,000 - £45,000 |
Posted: 31 Mar 2021 |
Closes: 28 Apr 2021 |
Job Type: Permanent & Full-time |
Business Unit: UK Central Government Services |
Region / Division: UK & Ireland |
Reference: 9807

Role Responsibility:

Maintenance and Engineering – Service Delivery Manager


G4S Custodial and Detention Services (CDS), Estates and Facilities


HMP Rye Hill, Willoughby, Rugby


Salary range £40,000 - £45,000 per annum


Permanent, Full Time (40 hours per week) 


We are looking for a Service Delivery Manager to join our Estate and Facilities team based at HMP Rye Hill to manage the Facilities Management Services ensuring that contractual KPI’s, compliance and other legislative requirements are met to ensure building and services maintenance, facilities management, cleaning, and other FM services are maintained to the standards and service levels across the secure environment.


To succeed in this role, you will be a dynamic and engaging individual, who shares our ethics and values. A proven leader, you will have the ability to recognise the attention to detail required to deliver a daily facilities management service.


It is key that you are flexible and adaptable to deal with ever-changing scenarios as you will deliver an effective and consistent response to the delivery of reactive maintenance to maintain a safe and decent environment, whilst coaching, supporting and motivating employees in order to develop and improve their performance, to meet customer, commercial and contractual requirements, whilst ensuring statutory and contractual compliance within the secure environment.  You will coordinate the production, maintenance and dissemination of instructions, manuals, reports, documents and information to ensure all relevant stakeholders are informed.


You will also manage induct, coach, support and motivate employees in order to develop and improve their performance, to meet customer, commercial and contractual requirements and to ensure commitment to inclusivity and the maintenance of appropriate behaviour and conduct in line with Group Minimum Standards.  In addition, you will also manage external agencies in the delivery of capital replacement and construction projects in line with current policies and processes in accordance with the requirements of the Construction (Design & Management) 2015 Regulations.

The Ideal Candidate:

As a contractual requirement of the role, you must be able to demonstrate that you have the following professional qualifications:


  • Industry recognised qualifications e.g. HND, HNC, NVQ
  • Good working knowledge and understanding of Health and Safety Legislation (qualification – IOSH/NEBOSH)
  • In-depth knowledge of the industry’s standards and regulations, as well as significant experience of in-house and outsourced estates management service delivery


Some of the key essential skills and knowledge for this role are:


  • Experience in M&E Services and Buildings Maintenance
  • Excellent communication skills verbal & written
  • Experience of compliance within an Estates & Facilities environment



If you join us, you can be sure that you’ll find a secure, friendly and professional working environment and be given all the support, training and encouragement you need to build and develop a successful career with us.


Equality and Diversity is an important part of G4S Custody and Rehabilitation Services. We actively encourage applications from all diverse groups


Please note that these vacancies are subject to a 10 year checkable history and the strict vetting standards set by G4S and the Secretary of State for the Home Office and are exempt from the Rehabilitation of Offenders Act. 


You must be eligible to work in the UK and must have been resident in the UK for a minimum period of 3 years. You will also need to provide full details of your employment and education history for the last 10 years as part of the security screening process for this role.

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