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Service Delivery Manager - Birmingham Birmingham, United Kingdom Up to £40,000

Service Delivery Manager - Birmingham

Location: Birmingham, United Kingdom |
Salary: Up to £40,000 |
Posted: 31 Oct 2021 |
Business Unit: UK Secure Solutions |
Contracted Hours: Full-time |
Employee Status: Fixed Term |
Reference: 210002VD

Sports, music and events are back and at G4S we are back with a new approach to event security, stewarding and crowd control, designed for a very different world. Throughout our history, we have always been immensely proud of the support we have given to globally recognised events. We also understand that those organisations need so much more than security, stewarding and crowd management support. They need insight, strategy and direction. .

The Service Delivery Manager role will play a key role in delivering a first-class stewarding and crowd management service through out the biggest sporting event in Birmingham in 2022. You will play a big part in the planning and preparation of this event reporting into Head of Region. You will be key contact for the customer on build up and event days so building relationships and ensuring quality service and customer-focus is key.

Key responsibilities:

  • Build and maintain effective customer relationships through planning, implementation and management of successful event stewarding operations
  • Robust briefing and cascading of information and event intelligence from customer
  • Ensure all SOP are adhered to 
  • Ensure all health and safety documentation is adhered to 
  • Routine audits on our team and quality of service
  • Point of escalation for G4S Supervisors 
  • Accountability of workforce through full employee lifecycle
  • Responsible for people management and employment relations in line with key people policies


Skills, Qualifications and Experience:

  • You will have experience in a similar role within the security and events industry
  • SIA Door Supervisor licence as a minimum
  • Breadth of skillset within key event types is desirable but music /gigs is essential
  • Strong customer focus
  • Effective relationship building
  • People management experience
  • NVQ Level 3/4 Spectator Safety or equivalent

If you have the ambition to raise our game further and the experience to operate at the highest level, talk to us about how you can help us set new standards in event security.

This is a fixed term contract full-time role, 40 hours per week, but a flexible approach and the ability to work Monday to Sunday dependant on Events

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