Customer Service

Service Coordinator City of Industry, California Competitive

Service Coordinator

Location: City of Industry, California |
Salary: Competitive |
Posted: 17 May 2021 |
Closes: 31 Jul 2021 |
Job Type: Permanent & Full-time |
Business Unit: US Retail/Cash Solutions |
Region / Division: G4S Technology |
Reference: CA051721SC

Job Introduction:

G4S Secure Integration is looking for a Service Coordinator to assist with the dispatching and coordination of help desk and field service technicians.

Role Responsibility:

  • Organize unplanned maintenance activities in accordance with published processes to agreed performance standards. Including but not limited to:
    • Act as a first line helpdesk to provide simple call resolutions and determine whether calls may benefit from being passed to technical support engineers
    • Coordinate with Field Operations for scheduling technicians to callouts quickly and in line with contractual requirements and to maximize productivity.
    • Process call completion information and ensure that in house systems are updated with all of the relevant information within a defined timeframe
    • Monitor calls that have not been completed within the first visit and ensure that follow up actions are completed as quickly as possible to speed up call resolution
    • Assist in training operations for field technicians
    • Client Invoice processing
  • Organize planned/preventative maintenance, installation and survey activities in accordance with published processes to agreed performance standards.  Including but not limited to: 
    • Maintain accurate PMI information on the contracts database
    • Schedule PMI activities in line with contractual requirements and ensure activities are carried out and recorded
    • Communicate with customers to arrange visits.
    • Coordinate with Field Operations technicians to carry out visits efficiently so as to maximize their productivity and minimize cost

The Ideal Candidate:

  • High school diploma or GED equivalent required
  • Associates or Bachelor’s degree preferred
  • Customer service background required
  • Ability to interact and effectively communicate with all levels of management
  • Strong data entry skills desired
  • Experience with Microsoft Office including Excel
  • Experience utilizing CRM system preferred
  • Experience in the low voltage industry (Access Control, Security, Video Systems, DATA, Voice) is highly desirable

About the Company:

G4S brings your systems together. We design, build and maintain stand-alone and integrated security systems. A trusted partner to customers and suppliers, G4S takes great pride in delivering outstanding expertise and superior service.

We have the ability to provide full turnkey services: taking a customer’s requirements, developing the concept, designing the network, selecting the product that best fits the requirements, and completing the installation.

Why Work for G4S?

  • Competitive Salary
  • Medical, Dental, Vision, and Disability Plans
  • Life Insurance
  • Flexible Spending Accounts
  • Employee Assistance Program
  • 401(k) match
  • Paid Time Off & Paid Holidays
  • Employee referral program
  • Tuition Reimbursement
  • Professional Certification Reimbursement

Equal Opportunity Employer/Minorities/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

VEVRAA Federal Contractor


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