Senior Operations Manager Milton Keynes, Buckinghamshire £38,598.84

Senior Operations Manager

Location: Milton Keynes, Buckinghamshire |
Salary: £38,598.84 |
Posted: 9 Nov 2019 |
Closes: 16 Nov 2019 |
Job Type: Permanent & Full-time |
Business Unit: UK Central Government Services |
Region / Division: UK & Ireland |
Reference: 8243

Role Responsibility:

Senior Operations Manager

Oakhill Secure Training Centre, Milton Keynes, MK5 6AJ

£38,598.84 per annum

Full-Time (40 hours per week on average, Shift Work)

Oakhill Secure Training Centre forms part of G4S Custodial and Detention Services who work closely with the Home Office, Youth Custody Services for England and Wales and the Ministry of Justice to ensure that its regimes and designs reflect best practice in residential care to prevent offending.

At Oakhill Secure Training Centre, we look after young people aged 12 to 18 years old who have been remanded or sentenced to periods of detention. The vulnerable young people in our care can be challenging with a wide range of social and emotional complex needs. This is an environment that calls for high standards of social care and service delivery to provide a secure and stable environment for young people to develop their life skills and address the behaviours that have led them into custody. 

The role will manage allocated aspects of the Centre, promoting the safeguarding of trainee’s welfare and ensuring consistent cost effective service delivery in accordance with contractual and company requirements and relevant legislation, acting as Duty Director as required.​

Key Responsibilities

  • Coach, support and develop staff, including supervision, to maximise their performance and ensure high standards of care, values, ethical standards, equality and diversity, policies and procedures, legislation and contractual and inspection framework requirements are met.
  • Deliver the security strategy for the Centre including innovation, contingency improvements and security audits, to ensure that contractual requirements are met and that security policies and procedures are followed at all times and appropriate procedures developed as required
  • Collate and report information regarding the frequency and nature of security incidents, advising and implementing remedial action.
  • Deliver the policies and procedures for the examination of young people’s mail and other safety/risk concerns to maintain the secure integrity of the Centre.
  • Foster a culture of child-focussed behaviour through positive risk assessment
  • Support contingency planning within the Centre, organising practical exercises in conjunction with the Youth Justice Board so that the Centre and its staff are prepared for incidents
  • Liaise with Police, Youth Justice Board and Courts to gather and impart security information and ensure the necessary documentation is completed.
  • Engender a positive health and safety culture to meet and maintain relevant Health and Safety recognition.
  • Manage and develop contingency planning within the Centre, ensuring regular training and development for all staff and the safety of the environment
  • Deliver lessons learnt following operational de-briefs or significant incidents
  • Undertake Duty Director responsibilities and support the leadership team with the implementation of development strategies.
  • All staff employed by G4S has the responsibility for their own Health & Safety and to their colleagues in order to assist G4S in its obligation to achieve British Safety Council Requirements at all times.

The Ideal Candidate:

Essential Skills

  • Managerial experience within child-care
  • Willingness and ability to undertake QCF level 5 in Leadership & Management
  • Ability to complete relevant security and intelligence qualifications


Desirable Skills

  • Experience of project/ work planning, monitoring and reviewing
  • Ability to use Word, Excel, PowerPoint & Outlook Email & Calendar


It is every employee’s responsibility to promote and safeguard the welfare of children and young persons he/she is responsible for or comes into contact with. Therefore every employee will be required to hold a current enhanced DBS (Disclosure & Barring Scheme) certificate.

Please note that these vacancies are subject to a 10 year checkable history and the strict vetting standards set by G4S and the Youth Custody Service are exempt from the Rehabilitation of Offenders Act.

You must be eligible to work in the UK and must have been resident in the UK for a minimum period of 3 years. You will also need to provide full details of your employment and education history for the last 10 years as part of the security screening process for this role.

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