Senior Logistics Specialist Chelmsford, Essex £28,700

Senior Logistics Specialist

Location: Chelmsford, Essex |
Salary: £28,700 |
Posted: 1 Mar 2019 |
Closes: 22 Mar 2019 |
Job Type: Permanent & Full-time |
Business Unit: UK Patient Transport Services |
Region / Division: UK & Ireland |
Reference: 7648

Role Responsibility:

Chelmsford, Essex 

£28,700 per annum

Full Time - 42 hours per week 


Please note that this role is open to internal applicants only. 


Job outline:

  • To lead the Logistics Specialist Team.
  • To monitor the overall control of multiple contracts to ensure effective and efficient day-to-day operations within the patient transport service by
  • Coordinating the distribution of patient journey’s with care and respect for multiple sites.

Key Responsibilities:

  • Lead by example
  •  Within a defined scope, make clear and concise decisions that are in line with the protocols set out by the control centre management team.
  •  Understand patient mobility, special needs and staff rosters to allocate appropriate resources effectively
  •  Maximise efficiency in order to utilise the resource available across all contracts with regards to the above
  •  To participate on specific conference calls when required and to feedback information or actions required accurately to the team
  •  Observe the team to ensure their performance is of a high standard and arrange one to ones periodically
  •  Encourage the independent growth of each individual, whilst strongly promoting the importance of   working together as a team
  •  Manage and approve cost and deploy third party resource (budget dependant on Ops Directors for region)
  •  Monitoring the performance of the on-site day controllers to provide support for potential failures to KPIs.
  •  Provide support to on site controllers for complex, difficult and long distance journeys
  •  Supporting the helpdesk team to resolve patient enquiries/complaints
  •  Support the on-site day controllers with forward planning for their sites. To carry out site visits as and when required
  • To attend Back to the Floor days with the crews periodically
  •  Work closely with the BIM team to identify regular patterns of activity to maximise efficiency across all contracts, i.e. relocate vehicles from site to site
  •  Manage time efficient routes on a daily basis, making effective use of resources in order to meet   patient requirements
  • Treat all callers with respect, courtesy and cordiality, whilst obtaining relevant accurate information quickly
  • Coordinate Ambulance Care Assistants and Emergency Medical Technicians and liaise with
    customers to ensure an excellent service is offered and delivered
  • To ensure utilisation is managed to the highest levels whilst managing costs to the KPIs set
  • Continual analysis of data and functions to recommend business best practice
  • Promotes a high level of morale, ensuring the teams remain customer focussed maintaining integrity at all times
  • Organise and allocate resources to optimise service delivery across multi sites
  • Provide additional escalated support and advice to Ambulance Care Assistants and Emergency Medical Technicians and other matters
  • Review compiled shift rosters from the on site controllers, ensuring relevant cover and efficiency throughout the year
  • Follow all appropriate safety procedures and report any potential hazards or possible misuse of the service to the relevant local SDM
  •  Carry out any other duties relevant to the role as directed by the SOM
  • To accurately record and update information on the appropriate electronic systems (Microsoft systems, ie Word, Excel and Cleric)
  •  Follow G4S policies and procedures at all times, adhering to legislation and best practice.
  •  Actively supports training requirements as identified in conjunction with Line Manager
  • Efficient information/data support service provided to BIM and Ops Directors for each PTS region
  • To lead your immediate team and be a point of contact for other teams within the control room
  • To actively seek solutions and look to resolve day to day issues
  •  To assist with rotas, annual leave and shift cover
  •  Support and encourage your team to be fully engaged and to understand the business goals and objectives
  • To carry out duties as instructed by your line manager or other senior management.

The Ideal Candidate:

Skills and Knowledge


  • Previous control / fleet planning / scheduling experience
  • Ability to learn new skills quickly
  • Excellent time management skills
  •  A strong can do, positive attitude
  •  Ability to motivate and drive a team to meet key metrics
  •  Excellent communicative and problem solving skills
  •  Ability to make decision in a fast pace, multi delivery environment
  •  Level/GCSE in Maths and English
  • Excellent customer service skills, with a caring attitude towards patients and an outgoing, friendly manner
  •  Ability to show empathy and respect
  •  I.T. Literate (i.e. Microsoft Office Suite)
  •  Flexible approach to working hours.
  •  Application of common sense approach
  •  Able to deal with multiple tasks and prioritise, keeping an eye for detail
  • To be able to delegate and coordinate appropriately with focus on task lead times
  •  Able to work on own initiative and proactively as well as effectively as part of a team
  • Ability to remain calm and professional at all times
  • The post holder must not divulge any confidential information to an unauthorised person that they may access during their employment


  • Knowledge of Patient Transport Services and patient mobility
  • Experience of working in confidential environment
  • Experience of working against call centre KPIs
  • Experience of managing multi drop operations

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