Header - General Management

Senior Director of Operations - Vancouver International Airport Richmond, BC Competitive

Senior Director of Operations - Vancouver International Airport

Location: Richmond, BC |
Salary: Competitive |
Posted: 18 May 2021 |
Closes: 18 Jun 2021 |
Job Type: Permanent & Full-time |
Business Unit: Canada |
Region / Division: North America |
Reference: G4S/TP/2817232/211070

Operations Director

Job Introduction:

Reporting to the Chief Operating Officer, Aviation division, the Senior Director of Operations is accountable for the leadership and strategic operational direction of YVR Operations. This role requires in-depth aviation experience in managing an operation of a $75M plus business. This position also provides overall direction and guidance to the operational activities of the organization with the objective of maximizing growth and profitability as well as day-to-day leadership and management of all YVR Operations functions.

Role Responsibility:


Major Responsibilities include but not limited to:

  • Assists in performing all tasks necessary to achieve the organization's mission of providing service excellence in complex aviation environment

  • Manages organization operations by directing and coordinating activities consistent with established goals, objectives, and policies.

  • Responsible for the effective and efficient scheduling and deployment of 1,000+ workforce

  • Implements improved processes and management methods to generate higher ROI and workflow optimization. 

  • Responsible for the on target delivery of contractual KPIs.  Identifies and act on strengths, weaknesses and opportunities in order to drive continuous improvements on KPI results

  • Working as part of the Senior Management Team, helps to develop and create the Strategic framework and Strategic goals of the Division in the short, medium and long term.  Responsible for implementing the Strategic goals and associated projects within the team and ensuring the projects and initiatives are exceptionally done and completed on time.  Must also be aligned to the Strategic Vision and ensure all communications and decisions support and enable the Vision to be a reality.

  • Provides mentoring and guidance to subordinates and other employees. 

  • Constructs the operational infrastructure, taking the overall leadership role regarding significant business issues.

  • Deals with the client, external stakeholders and the general public tactfully and in a manner that benefits both the organization’s and client mandates.

  • Implements and applies a variety of approaches to people development, such as performance assessments, administrative policies and procedures, motivate and reward the achievement of goals. Coach, mentor, recognize, and create a highly engaged workforce towards desired goals.

  • Provides leadership and innovative ideas and inspires in staff the desire to be motivated, innovative, and to be the best in the business. Ensures training, development and encourages career progression.

  • Promote ethical behaviour by the organization and all staff. Ensure, promote and monitor adherence to business ethics and conduct policies and guidelines.

  • The Senior Director of Operations directly supervises Directors and Managers and is responsible for overall management to achieve superior customer satisfaction. 

The Ideal Candidate:

Formal Education, Licenses and Certifications Required:

  • University Degree, with a MBA or other Masters’ degree preferred

  • 15 or more years of experience in increasingly responsible management positions where excellent contract performance and employee management skills have been emphasized. Must have demonstrated ability to effectively lead a $75M business

  • Knowledge of the Aviation sector is a strong asset

  • Strong analytical and problem solving skills. Green Belt certified (or similar) preferred

  • Must be able to secure and maintain the appropriate level of security clearance

  • Valid BC Driver’s License and access to own vehicle is an asset


Skills required:

  • Extensive knowledge of domestic and international aviation operations

  • Demonstrated ability to drive operational effectiveness and optimization of outsourced services
  • Ability to maintain effective working relationships with employees, unions, partners and other stakeholders
  • Proven ability to drive organizational change
  • Lead through teamwork, collaboration and cooperation
  • Proven track record on coaching direct reports to mentor and motivate the larger workforce
  • Identify critical issues quickly and accurately
  • Business acumen with effective negotiation skills
  • Efficiency in oral and written communication
  • Ability to manage conflict with tact and diplomacy
  • Promotes health and safety in the workplace
  • Ability to muli-task in a fast-paced environment
  • Set high yet achievable goals for self and others
  • Strong organizational skills
  • Proficiency in MS Office and Google Cloud applications

About the Company:

G4S Aviation,  a division of G4S Secure Solutions (Canada) Ltd., provides screening services to YVR and 20 other airports throughout British Columbia and the Yukon in partnership with the Canadian Air Transport Security Authority (CATSA).

G4S is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.

G4S est un employeur inclusif et équitable, en encourageant les candidatures de femmes qualifiées et les hommes y compris les personnes handicapées, les membres des minorités visibles et les personnes autochtones.

Advanced Search: