Senior Accommodation Change Co-ordinator

Location: Cheltenham |
Salary: 25,000 - 27,500 |
Posted: 23 Oct 2019 |
Closes: 31 Dec 2019 |
Job Type: Permanent & Full-time |
Region / Division: UK & Ireland |
Reference: G4S/US/4879

Pension, Company Sick Pay


Job Introduction:

To provide administrative assistance with all aspects of Accommodation Change Management, accommodation mapping, churn, new works and estate and site management issues as required


Role Responsibility:

  • Provide a “cradle to grave” service from initial contact to full completion of agreed works including engagement of internal and external staff and sub-contractors
  • To assist with the provision of accommodation change management services to meet Client and operational needs
  • To assist with the planning and implementation of staff moves and personnel effects in accordance with Client requests
  • Responsibility for the day-to-day management of the G4S Furniture Team
  • Responsibility for day to day management and assignments of Escorts in support of departmental lifecycle and project requirements
  • To ensure all G4S and sub-contractor resources are available and effectively co-ordinated to allow Client requests to be completed within the contractual timescales
  • To liaise with the Client throughout the Accommodation Change process
  • To use and interface with both service desks (G4S and Client)
  • To act as a first point of contact and direct G4S interface for Client staff in relation to all churn activity and accommodation change requests providing feedback and updates as necessary
  • To control and monitor workflow of all Accommodation Change requests
  • To co-ordinate the procurement process for all furniture on site
  • To liaise with the CAD team to ensure a full understanding of Customer requirements and once agreed to implement the work/tasks changes/results
  • To manage the furniture asset tracking, warranty and inventory system, producing reports as necessary
  • To manage the lock servicing contract and obtain authorisation for all key cutting and security locks
  • To produce monthly reports on furniture provision and procurement, showing trends in work carried out and attend meetings as necessary
  • To be responsible for the regular survey of the Estate to assess compliance with the Contracts Aesthetic Standards, produce regular reports and raise the necessary work dockets on the FMIS in accordance with “first” and “substantive” response requirements
  • To act as Deputy for the Accommodation Change Manager when required

At a tactical level the post holder will support the wider team as necessary, from time to time, to include holiday cover.

In addition the post holder will:

  • Be expected to maintain confidentiality of all sensitive information
  • Be required to work on their own initiative in completing assigned tasks
  • Be working in a busy environment and dealing with different demands of service users
  • Be expected to comply with all H&S Policies and Procedures
  • Be expected to comply with all HR Policies and Procedures


The Ideal Candidate:

  • A positive and enthusiastic attitude
  • Experience of balancing and prioritising a varied workload for self & others
  • Flexibility and the ability to adapt
  • The ability to work on own initiative and as part of a small team
  • Ability to work under pressure
  • Able to work with minimum supervision
  • Organised and methodical
  • Recent experience in a relevant role
  • Ambition to develop
  • Experience of supervising others
  • Familiarity with Maximo or other CAFM system
  • Excellent communication skills both oral and written teamed with a ‘can do’ attitude
  • Experience within an administration type role and thrive under pressure
  • Competent with MS office, Word, Excel, PowerPoint, and Outlook
  • An understanding of Facilities Management and PFI / PPI would be beneficial
  • Experience, tact and diplomacy when engaging with Customers


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