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Security Operations Manager Santa Clara, California $75000 - $85000

Security Operations Manager

Location: Santa Clara, California |
Salary: $75000 - $85000 |
Posted: 24 Jun 2020 |
Closes: 24 Jul 2020 |
Job Type: Permanent & Full-time |
Business Unit: US Secure Solutions |
Region / Division: North America |
Reference: G4S/TP/L2985559/193549

Job Introduction:

Hiring Now!


The world's leading private security organization, G4S, has an immediate job opportunity for an Operations Manager. As an Operations Manager, you will be responsible to lead and mentor a team of Officers and Supervisors in protective services and emergency response. The Operations Manager will ensure prompt response to calls for assistance, manage crisis or emergencies, operate as the Incident Commander, interact positively, and promote a safe work environment. The Operations Manager will be responsible for security operations, including but not limited to coordination of local response units, mitigation of risk during emergency events, supporting disaster preparedness/communications, coordinating safe resolutions to hostile terminations, as well as supporting security technology upgrades, fixes, and problem shooting.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

As a full time employee of G4S, you will be entitled to the following benefits:

  • Major Medical, Dental and Vision
  • Paid vacation
  • 401K
  • Opportunities for additional training to aid in your professional development


As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.

Further, as a current employee you will be eligible to participate in large group rates for the following benefits:

  • Critical Illness
  • Accident Insurance
  • Whole Life Insurance
  • Individual Short-Term Disability
  • Pre-Paid Legal Services
  • Identity Theft Services
  • Pet Insurance


In addition, G4S provides benefits that are automatically available to all full or part-time employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!

  • RxCut Pharmacy Discount Program
  • Doctor on Demand
  • Qualsight LASIK Savings
  • Perks at Work: G4S Employee Discount Program
  • Alliant Credit Union
  • Purchasing Power
  • Active & Fit: G4S Fitness Center Membership
  • FinFit: Financial Wellness Program
  • DailyPay: Access your pay when you need it


G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.


Role Responsibility:

Specific Duties and Essential Functions

  • Provide supervision to account (e.g., oversee customer relations, ensure post orders are updated regularly, and review disciplinary actions for consistency and propriety)
  • Ensure Officers and Supervisors have the correct training and tools to complete their mission
  • Ensure that contract-required training and screening elements for security personnel have been met; quality assurance and contract compliance
  • Project management; implement standard security operations and ensure compliance through quarterly visits
  • Work closely with client and other vendors to ensure consistent and coordinated service delivery
  • Ensure rapid and safe response to all medical, fire, security, emergencies, and incidents; and ensure a comprehensive report is written documenting all aspects of the incident
  • Manage employee, guest, and visitor comments and complaints with one-touch service
  • Contribute to continuous process improvement and efficiencies through best practices; implement such to improve services and cost to our client
  • Ensure all building utility/service issues are reported as observed and instructed to facilities
  • Advise and mentor other G4S personnel serving client under existing work orders
  • Participate in training of officers in business development; train and supervise others using easy-to-understand concepts and hands on experience; instill self-confidence and self-esteem in others
  • Interpret and administer programs and procedures for the organization in accordance with approved company policies
  • Act as the Incident Commander during an incident or emergency response until relieved by higher authority

The Ideal Candidate:

Education, Licenses and Certifications Required

  • Bachelor's degree in Business, Criminal Justice or related field
  • Must posses a current and valid California Driver's License
  • Pass any State-required training or other qualifications for licensing
  • Must possess a current and valid Bureau of Security and Investigative Services (BSIS) Security Officer License issued by the State of California

Type and Length of Specific Experience Required

  • Prior security experience in a technology campus environment
  • A minimum of six (6) years progressive progressive experience in at least one of the following:
    • Security
    • Law enforcement
    • Military
    • Public Safety
    • Fire
    • Emergency Management Systems

Skills Required

  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail


  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Must be able to be on call 24/7 for emergencies and incidents
  • Subject to a drug screen to the extent permitted by law
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment: Office; minimal to no exposure to extreme temperatures is expected.

Major activity: Working on PC while sitting; telephone use

Physical efforts to carry out job duties: Limited, to include some standing, bending, and limited stretching and reaching.

About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

G4S will consider qualified applications with criminal histories in a manner consistent with applicable federal, state, and local laws.

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link:

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