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Security Operations Contract Manager Leeds, United Kingdom Up to 35993.57

Security Operations Contract Manager

Location: Leeds, United Kingdom |
Salary: Up to 35993.57 |
Posted: 20 Aug 2021 |
Contracted Hours: Full-time |
Employee Status: Permanent |
Reference: 2100023J-internal

Working on one of the largest security contracts in the UK, the Operations Contract Manager will be the key customer contact within the region and service delivered by the deployment teams. 

The role will be:

  • The main contact for the DWP senior operations teams

  • Responsible for achieving the deployment SLA’s

  • Responsible for leading, motivating the DWP control room operatives. Ensuring that their team are fully engaged and supported to deliver a first class customer experience and achieve daily, weekly and monthly performance objectives

  • Ensure that all base scheduling is in place and aligned to the contractual requirement.

  • Liaise with the operation Contract Mangers to ensure that vacancy are correct and in line with the service matrix

  • Ensure that site business disruption is reviewed and controlled.

  • Liaise with the P&R team to ensure that the open and close service delivery is maintained and appropriate.

  • Continuously developing self and others to understand the contractual requirements, identifying trends and implementing plans to improve and enhance performance to drive achievement.

  • Ensure the accurate reported of deployed hours in line with the contractual requirements.

  • To continuously improve/develop working systems and become the accounts deployment system super user.

  • Management Experience

  • Customer awareness

  • Operational Deployment experience

  • Remote workforce management

  • Planning and organising

  • Verbal & written Communication skills

  • Desktop IT skills

  • People Management – Disciplinary and investigation management experience

  • Teamwork

  • Security and operational systems

  • Basic Financial awareness

  • Self-management

  • Industry aware

  • Quality awareness.

This is a key role within our management structure. To apply, please click the link and complete our online application.


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